Advanced Network Technician

Job Title: Advanced Network Technician

Req ID: 59151

Job Function: Engineering

Posting Start Date: 26/05/2026

Posting End Date: 07/06/2026

Division: BT International

Job Location: IND-Bengaluru-Pritech

Advertised Salary: Competitive

Why this job matters

In BTI N&I Operations we monitor and manage BT’s global networks and Voice services, 24 hours a day, 365 days a year. This includes our core Global Fabric, MPLS, Internet, transmission and Voice networks that serve our BT global customers around the world. The role will require you to be part of an 24 x 7 operations teams to monitor and maintain our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.

Key Responsibilities

Monitor network & voice services, assess alarms/events, and identify service impact
Own incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence
Diagnose and troubleshoot faults, using logs, dashboards, and runbooks
Escalate issues appropriately based on impact, urgency, and resolution path
Coordinate with vendors/carriers to progress third-party faults and escalations
Communicate clearly with customers and stakeholders, especially during high-pressure incidents
Manage and prioritise multiple incidents to minimise service impact
Support root cause analysis and continuous improvement
Work collaboratively in a shift/on-call environment with strong ownership and handovers

Skills Required

Network & Voice fundamentals
Monitoring & event triage (alarms/events)
Incident, ticket & escalation management (ITIL)
Fault diagnosis & troubleshooting support
3rd party Supplier/vendor coordination
Strong communication & customer focus
Time management & operational discipline
Problem-solving & analytical skills

Experience Required

Work experience of 1-3 years.
Strong understanding of routing, switching, and network hardware
Experience with alarm monitoring, ticket handling, and ITSM tools (e.g. ServiceNow)
Experience working with global third-party suppliers and vendors
Proven experience managing network changes within formal change control processes
Ability to quickly learn and apply new technologies in a live operational environment

Preferred

Hands-on experience with Cisco and/or Juniper platforms
Relevant vendor certification (e.g. CCNA) or equivalent practical experience
Basic knowledge of VoIP/SIP and call flows
Awareness of SBCs (Session Border Controllers) and voice security principles
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