AIML - Data Operations Annotation Team Lead (Hyderabad)

You’re passionate about supporting others to achieve the highest level of
service in every interaction. You’re a role model and leader who advocates for
their team. You’re invested in your work relationships and hold yourself and
your team to a high standard of accountability. You’re naturally curious and
gravitate towards tools and resources that enrich your team. If you are ready to
inspire and lead, join Apple and help us leave the world better than we found
it! Are you interested in being part of a team that continues to innovate the
way people and machines interact? The launch of Siri was a defining moment in
the history of Artificial Intelligence. Siri offers a faster, easier way to get
things done on your Apple devices, even before you ask. Millions of people now
use Siri to send a message, play their favorite song or even take a selfie. As
the AIML Data Operations Team Lead, you will focus on leading a team of
Annotation Analysts. You will be responsible for the team’s operational success,
mentoring their career growth, and collaborating cross-functionally with other
internal teams.

DESCRIPTION

As an AIML Data Operations Team Lead, you’ll be responsible for providing daily
leadership and promoting the development of 25-30 Annotation Analyst team
members. You are self-motivated, friendly and have a passion to support your
team’s development through critical and creative thinking. You’ll identify,
promote, and implement innovative ideas to meet and exceed performance and
quality goals set by leadership. You will support employees’ success through
establishing relationships and seeking to understand what motivates individuals.
You will oversee performance management, ensuring daily, monthly, quarterly
operational metrics are met. You’ll effectively execute on management and
administrative tasks such as leading staff meetings, conducting regular
one-on-one’s, hiring, training, and development of employee performance. You
will drive operational improvements, team collaboration, and recommend
innovative solutions to business challenges. You’ll establish clear and
effective working relationships and communication channels with internal
partners. This position comes with competitive pay, great benefits, eligibility
to participate in our company stock plan, time off, an employee discount, and
dedicated resources to support your ongoing growth and career development.

MINIMUM QUALIFICATIONS

Minimum 2 years experience in a people management capacity in a large or
multi-site inbound contact center or similar dynamic environment supervising
20-30 employees Experience leading in a professional environment Knowledge of
contact centre management tools, processes, procedures, and performance metrics,
and can innovate and improve as needed Excellent influencing skills and ability
to work with key business partners Priorities coaching needs and experienced in
developing employees to achieve optimal results Able to develop coaching plans
that incorporate observations and key performance trends Leads a standard for
high-quality work by consistently meeting and exceeding performance goals Strong
and effective written and verbal interpersonal skills with the ability to tailor
your message to your audience Solution oriented leader who demonstrates
creativity and curiosity Ability to thrive in a dynamic and ambiguous
environment

PREFERRED QUALIFICATIONS

Experience in the field of AIML- Data Annotations Project Management Quality
Management Systems Data Analysis