Analyst - Business Operations

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is clear - to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance. As India’s first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale. We believe that change starts together. It begins with bold ideas, relentless execution and people who want to build what’s next. If you’re driven by purpose and thrive in environments where your work defines the next chapter of an industry, you’ll feel right at home here.

About The Role

This isn’t a typical Operations role. As a Business Operations Analyst, you will be at the backbone of CoinDCX’s financial engine — ensuring that every deposit, withdrawal, reconciliation, and operational workflow runs with precision and integrity. You will operate at the intersection of Payments, Risk, Finance, and Product — building systems that scale safely in a high-growth, regulated environment. Your work will directly influence user trust, financial accuracy, and operational excellence across millions of transactions.

What You’ll Do

Drive Payment Operations Excellence

Own end-to-end processing of deposits, withdrawals, and refunds with high accuracy and SLA adherence
Monitor transaction flows across banks and payment gateways to ensure seamless user experience
Proactively identify and resolve payment bottlenecks before they escalate

Build Strong Reconciliation & Control Systems

Perform daily reconciliations across bank statements, gateways, and internal ledgers
Investigate discrepancies and drive resolution within defined SLAs
Maintain structured audit trails and reconciliation trackers to ensure financial accuracy

Strengthen Risk & Compliance Processes

Support document onboarding and verification workflows
Ensure strict adherence to SOPs, regulatory standards, and internal controls
Maintain audit-ready documentation and compliance records

Improve Processes & Scale Systems

Drive process improvements to enhance speed, accuracy, and scalability
Partner with Product and Tech teams to support automation initiatives
Prepare structured MIS reports and dashboards to enable data-driven decision-making

You’ll Excel in This Role If You

Think in systems and obsess over accuracy and controls
Thrive in high-volume, high-velocity operational environments
Have strong analytical skills and can break down complex transaction flows
Bring precision and structure to ambiguous operational challenges
Communicate clearly across Finance, Risk, Product, and Support teams
Have a bias for action and solve problems before they grow
Are comfortable working rotational or night shifts when business requires

You’ll Know You’re Winning When (First 6 Months)

You’re independently managing high-volume payment operations with >99% accuracy
Reconciliation gaps are identified and resolved proactively within SLA timelines
You’ve implemented at least 1–2 process improvements that reduce manual effort or error rates
Your MIS reports are being relied upon by Finance and Ops leadership for decision-making
Audit readiness and compliance documentation are consistently maintained

Hiring Process

Here’s what your journey with us looks like:

Application Review – We assess for skills, alignment, and intent
Recruiter Connect – A short conversation to understand you better
Functional Round(s) – Deep dive into your approach, craft, and problem-solving
Culture & Values Discussion – A conversation to understand our ways of working and how you thrive best

Where We Work

We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.

With this belief, we operate as a work-from-office organisation. This role is based out of our Mumbai office, where energy, alignment and innovation move in real time.

Perks That Empower You

We believe great people deserve great experiences.

Design Your Own Benefits: Flexible perks to match your lifestyle
Unlimited Wellness Leaves: Rest and recharge as you need
Mental Wellness Support: Access to therapy and wellness resources
Learning Sessions: Bi-weekly learning and growth opportunities

Ready to Build What’s Next?

If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact and a chance to build the future of finance, this is it.

Join CoinDCX and help us make crypto accessible to every Indian, together.