Application Support Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and
supportive team, and receive investment in your professional development? At
DTCC, we are at the forefront of innovation in the financial markets. We are
committed to helping our employees grow and succeed. We believe that you have
the skills and drive to make a real impact. We foster a thriving internal
community and are committed to creating a workplace that looks like the world
that we serve.

The Information Technology group delivers secure, reliable technology solutions
that enable DTCC to be the trusted infrastructure of the global capital markets.
The team delivers high-quality information through activities that include
development of essential, building infrastructure capabilities to meet client
needs and implementing data standards and governance.
 

Pay and Benefits: 

* Competitive compensation, including base pay and annual incentive
* Comprehensive health and life insurance and well-being benefits, based on
location
* Pension / Retirement benefits
* Paid Time Off and Personal/Family Care, and other leaves of absence when
needed to support your physical, financial, and emotional well-being.DTCC
offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite
Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As part of the Application Packaging team, you will play a critical role in
enabling secure, reliable, and scalable software deployment across the firm’s
Windows and macOS platforms. Your work ensures that applications meet
compliance, security, operational, and lifecycle standards while providing
employees with a seamless end‑user experience.
You will drive the creation, modernization, and governance of software packages
used enterprise‑wide, partnering closely with Desktop Engineering, Service
Management, SAM, security teams, and development groups to ensure consistency
and alignment. Your contributions will directly support enterprise automation
efforts, cross‑platform enablement, and the firm’s broader technology strategy —
enhancing productivity, reducing operational risk, and improving
time‑to‑delivery for software services.
This role requires strong expertise in packaging tools, deployment platforms
(Intune, SCCM, Jamf), software lifecycle processes, application troubleshooting,
and cross-functional collaboration. You will influence application design and
intake processes, ensuring that new software adheres to standards, licensing
rules, and deployment governance frameworks.

Your Primary Responsibilities:

* Package, test, and deploy applications for Windows and macOS using tools such
as PSAppToolkit, Intune, Jamf, App-V, MSIX, and internal automation
frameworks.
* Manage application lifecycle activities, including upgrades, versioning,
dependency validation, certificate requirements, environment compatibility,
and UAT coordination.
* Analyze and intake new software requests, ensuring licensing, security,
platform support, and business requirements are satisfied prior to packaging.
* Collaborate with SAM and Security to evaluate entitlements, vendor
restrictions, and compliance risks for new and existing applications.
* Automate deployment workflows, including AD group creation, dynamic
assignment logic, and integration with ServiceNow Catalog and backend
triggers.
* Troubleshoot and resolve packaging, deployment, and integration issues,
providing Level 3 support for escalated application delivery incidents.
* Create and maintain documentation, including packaging runbooks,
application-specific instructions, deployment notes, and automation
configuration details.
* Monitor deployment success and endpoint compliance, using dashboards,
reporting tools, and analytics to ensure high-quality delivery and identify
optimization opportunities.
* Cross‑platform enablement, helping ensure applications are evaluated and
modernized for macOS availability where applicable.
* Partner with business units and engineering teams to ensure application
designs align with deployment patterns, platform constraints, and operational
readiness.

Qualifications:

* Bachelor’s degree in computer science, Information Technology, or a related
field. 
* 4 years of proven experience in application packaging and development for
macOS. 
* Strong knowledge of Microsoft Intune and its application deployment
capabilities. 
* Proficiency in using PSAppToolkit for application packaging. 
* Experience with other scripting languages such as Bash or PowerShell. 
* Expertise in Jamf Composer for macOS application packaging and management. 
* Experience with Microsoft App V and MSIX for application packaging. 
* Excellent problem-solving skills and attention to detail. 
* Strong communication and collaboration skills. 
* Ability to work independently and manage multiple tasks simultaneously. 

Talents Needed for Success:

* Package and deploy applications for macOS using industry-standard tools and
techniques. 
* Knowledge in On Prem and Azure Active Directory 
* Manage application deployment and updates through Microsoft Intune (OnPrem
and Azure AD). 
* Utilize PSAppToolkit for efficient application packaging and deployment. 
* Leverage Jamf Composer for macOS application packaging and management. 
* Implement and manage application packaging using Microsoft App V and MSIX. 
* Troubleshoot and resolve issues related to application packaging and
deployment. 
* Collaborate with IT and development teams to ensure applications meet
organizational standards and requirements. 
* Document packaging processes and maintain accurate records of application
versions and configurations. 
* Provide support and training end-users and IT staff on application deployment
and usage. 

 Actual salary is determined based on the role, location, individual experience,
skills, and other considerations. We are an equal opportunity employer and value
diversity at our company. We do not discriminate on the basis of race, religion,
color, national origin, sex, gender, gender expression, sexual orientation, age,
marital status, veteran status, or disability status. We will ensure that
individuals with disabilities are provided reasonable accommodation to
participate in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market
infrastructure for the global financial services industry. From 20 locations
around the world, DTCC, through its subsidiaries, automates, centralizes, and
standardizes the processing of financial transactions, mitigating risk,
increasing transparency, enhancing performance and driving efficiency for
thousands of broker/dealers, custodian banks and asset managers. Industry owned
and governed, the firm innovates purposefully, simplifying the complexities of
clearing, settlement, asset servicing, transaction processing, trade reporting
and data services across asset classes, bringing enhanced resilience and
soundness to existing financial markets while advancing the digital asset
ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued
at U.S. $3.7 quadrillion and its depository subsidiary provided custody and
asset servicing for securities issues from over 150 countries and territories
valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through
locally registered, licensed, or approved trade repositories, processes more
than 25 billion messages annually. To learn more, please visit us
at www.dtcc.com [http://www.dtcc.com/] or connect with us on LinkedIn
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DTCC proudly supports Flexible Work Arrangements favoring openness and gives
people freedom to do their jobs well, by encouraging diverse opinions and
emphasizing teamwork.  When you join our team, you’ll have an opportunity to
make meaningful contributions at a company that is recognized as a thought
leader in both the financial services and technology industries. A DTCC career
is more than a good way to earn a living. It’s the chance to make a difference
at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here
[https://www.dtcc.com/clearance-settlement-guide/index.html#/dashboard].