Area Manager, Amazon Now

Amazon.com, Inc. is a U.S. based multinational e-commerce company headquartered
in Seattle, Washington. Founded by Jeff Bezos in 1994 and launched online in
1995, Amazon began as an online bookstore and rapidly expanded into a broad
range of product categories, including digital media, electronics, apparel,
furniture, grocery and everyday essentials.
At Amazon, our mission is to be the most customer-centric company on Earth.
Achieving this requires exceptionally talented, driven and customer-obsessed
leaders. As one of the world’s most recognizable brands, Amazon distributes
millions of products annually to customers who rely on speed, quality, and
reliability.
Amazon is seeking an Area Manager to lead operations across Quick Commerce Hubs
(Dry Grocery and Perishable). The Area Manager will consistently focus on four
core pillars of safety, quality, customer experience and productivity. This role
owns end-to-end responsibility for hub operations, including budgets, people
development, third-party logistics (3PL) management and operational performance.
The Area Manager ensures 3PL partner meets defined operational SLAs across
inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities
include leading and developing a team of third-party Area Managers and Team
Leads, coaching and mentoring leaders to achieve performance objectives,
fostering positive employee relations and building leadership bench strength
within the hub.
The Area Manager plans staffing and work schedules, leads quality and process
improvement initiatives, and drives change programs to ensure the hub meets
business targets. The role sets clear expectations for 3PL partners, tracks
performance, provides feedback, and holds partners accountable for results.
This position also ensures best practices are proactively identified and shared
across departments, shifts, and the broader network. The Area Manager works
closely with cross-functional 3PL support teams including HR, Finance,
Facilities, Security & Loss Prevention, IT and Operations leadership, to secure
resources, deliver projects, and support broader operational initiatives.
The role requires the ability to effectively resolve operational and
people-related issues impacting assigned functional areas.

This role will be based in Chennai outskirts only.

Key job responsibilities
This role owns end-to-end responsibility for hub operations, including budgets,
people development, third-party logistics (3PL) management and operational
performance. The Area Manager ensures that 3PL partner meets defined operational
SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional
responsibilities include leading and developing a team of third-party Area
Managers and Team Leads, coaching and mentoring leaders to achieve performance
objectives, fostering positive employee relations, and building leadership bench
strength within the hub.
The Area Manager plans staffing and work schedules, leads quality and process
improvement initiatives, and drives change programs to ensure the hub meets
business targets. The role sets clear expectations for 3PL partners, tracks
performance, provides feedback, and holds partners accountable for results.
This position also ensures best practices are proactively identified and shared
across departments, shifts, and the broader network. The Area Manager works
closely with cross-functional 3PL support teams including HR, Finance,
Facilities, Security & Loss Prevention, IT and Operations leadership, to secure
resources, deliver projects, and support broader operational initiatives.
The role requires the ability to effectively resolve operational and
people-related issues impacting assigned functional areas. Basic Qualifications:
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE)
experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or
holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during
shifts Preferred Qualifications: - 2+ years of performance metrics, process
improvement or lean techniques experience

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interview or onboarding process, please visit
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contact your Recruiting Partner.