Assistant Manager- Business Process Operations

At Iron Mountain we know that work, when done well, makes a positive impact for
our customers, our employees, and our planet. That’s why we need smart,
committed people to join us. Whether you’re looking to start your career or make
a change, talk to us and see how you can elevate the power of your work at Iron
Mountain. We provide expert, sustainable solutions in records and information
management, digital transformation services, data centers, asset lifecycle
management, and fine art storage, handling, and logistics. We proudly partner
every day with our 225,000 customers around the world to preserve their
invaluable artifacts, extract more from their inventory, and protect their data
privacy in innovative and socially responsible ways. Are you curious about being
part of our growth story while evolving your skills in a culture that will
welcome your unique contributions? If so, let's start the conversation. Iron
Mountain is seeking a target-oriented and self-motivated Assistant Manager
-Business Process Operations to join our Digital Solutions team in the Northern
India Region. In this role, you will be responsible for managing large-scale
customer accounts and complex digitization operations at both customer sites and
Iron Mountain facilities. You will serve as a critical bridge between Key
Account Managers and the Ground Delivery Team, ensuring that all project
deliverables meet strict quality standards and timelines through optimized
workflows and smart productivity. What You’ll Do In this role, you will: Drive
Operational Strategy & Innovation: Plan optimized project methodologies adhering
to Standard Operating Procedures (SOPs), perform Proof of Concept (POC) testing,
and integrate advanced technology to reduce manual intervention through
automation Lead High-Scale Delivery: Supervise the Key Result Areas (KRAs) of a
reporting team and ground staff (typically 50–100 members), specifically
overseeing large-scale judiciary projects and digitization workflows. Support
Financial & Vertical Goals: Assist vertical leads in attaining monthly,
quarterly, and annual goals and budgets while contributing to Annual Operating
Plan (AOP) and Gross Profit (GP) optimization. What You’ll Bring The ideal
candidate will have: 10+ years of trade experience managing large teams (50–100
people) with a deep understanding of scanning, metadata, Document Management
Systems (DMS), and Time and Motion Studies (TMS). Strong technical knowledge of
production scanners, server handling, and high proficiency in Google Workspace
(Sheets, Docs, Presentations) and Management Information System (MIS) reporting
via Google Data Studio. Proven ability to handle large-scale judiciary projects
and navigate the competitive landscape of the digitization industry while
maintaining an optimum balance between agreed-upon procedures and industry best
practices. Graduate degree required (Master of Business Administration in
Operations preferred) Call to Action Are you a strategic operations leader ready
to bridge the gap between technology and client success? Apply today to join the
Iron Mountain team! Category: Operations Group Iron Mountain is a global leader
in storage and information management services trusted by more than 225,000
organizations in 60 countries. We safeguard billions of our customers’ assets,
including critical business information, highly sensitive data, and invaluable
cultural and historic artifacts. Take a look at our history here. Iron Mountain
helps lower cost and risk, comply with regulations, recover from disaster, and
enable digital and sustainable solutions, whether in information management,
digital transformation, secure storage and destruction, data center operations,
cloud services, or art storage and logistics. Please see our Values and Code of
Ethics for a look at our principles and aspirations in elevating the power of
our work together. If you have a physical or mental disability that requires
special accommodations, please let us know by sending an email to
accommodationrequest@ironmountain.com. See the Supplement to learn more about
Equal Employment Opportunity.