Associate Consultant - Azure

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are ready to manage you manage end-to-end ownership of customer issues in Microsoft Azure environments?
Do you follow a structured approach to escalate issues to Microsoft support when needed?
Are you comfortable acting as the primary point of contact during high-impact customer situations?

Join SoftwareOne world-class team and seize the opportunity to work in an exceptionally dynamic and collaborative environment! As an Associate Consultant, you will play a vital role in helping individuals and businesses manage their infrastructures flawlessly.

We are seeking an Associate Consultant Azure,to serve as the primary point of contact for customers, delivering expert troubleshooting and resolution for Microsoft Azure issues. The role involves managing critical incidents, coordinating with Microsoft Premier Support, and collaborating with internal teams to ensure timely and effective solutions. You will work with cutting-edge cloud technologies while contributing to knowledge sharing and mentoring junior team members.
Key Responsibilities
Serve as the single point of contact for customers related to Microsoft Azure issues.
Apply advanced troubleshooting techniques to provide outstanding solutions to our customer's individual needs.
Drive customer communication during critical events.
Contribute to knowledge sharing within a community (e.g. team, practice, or project).
Work with other Consultants to ensure all relevant information is available to resolve incidents or fulfill service requests.
Coach and mentor junior team members by sharing knowledge in resolving complex cases.
Raise incident tickets with Microsoft under our Premier Support arrangement with the approval of the Team Lead.

What we need to see from you

Relevant experience in managing and coordinating Azure services, Azure Networking, Azure IAAS, Azure Kubernetes services (AKS).
Experience in implementing and supporting Azure infra services such as Log Analytics, Monitoring Services, Cloud Backup Services, and Site Recovery Services.
Hands-on experience in Azure Fabric, Synapse, Azure Data Factory, Azure Databricks.
Experience in Azure SQL DB and migration would be an added advantage.
Fundamental experience with Azure cognitive services (ML, AI, etc), Azure DevOps and Azure Data & Databases.
Knowledge in handling the network related issues in Azure.
Good oral and written communication skills in English (C1 level required).

Job Function

Services
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.