Associate Consultant - M365

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Do you have experience collaborating with global teams to improve cloud service performance and customer satisfaction?
How do you prioritize and resolve complex Microsoft 365 issues in a fast-paced support environment?
If there is escalation regarding recurring issue, how would you approach identifying and preventing it long-term?

SoftwareOne is a global leader in cloud and software services. Join us in this ambitious role and become part of a team that thrives on delivering flawless solutions and outstanding service! At SoftwareOne, your expertise will help craft the future of cloud services and drive unparalleled success.

SoftwareOne is seeking an M365 Associate Consultant to join our Cloud Managed Services team. In this role, you will provide advanced technical support across Microsoft 365 environments for global customers, ensuring smooth operations, timely incident resolution, and continuous service improvement. You will troubleshoot complex M365 issues, act as the first escalation point for L1 engineers, collaborate with senior consultants, and contribute to knowledge sharing—all while delivering a great customer experience in a fast‑paced managed services environment.
Key Responsibilities :
Resolve complex incidents and service requests across Microsoft 365 workloads within defined SLAs
Own incidents end-to-end—from investigation to resolution
Create and maintain knowledge articles and process documentation
Mentor and coach junior team members
Monitor alerts, identify risks, and proactively address issues
Contribute to automation and continuous service improvement initiatives

What we need to see from you

Supporting Microsoft 365 in a managed services or enterprise environment
Strong troubleshooting skills across exchange online (mail flow, permissions, hybrid, transport rules)SharePoint Online (permissions, governance, sharing policies)OneDrive for Business andMicrosoft Entra ID / Identity (MFA, Conditional Access, lifecycle)
Working knowledge of Intune (enrollment, policies, compliance) Defender for Endpoint & Defender for M365.
Hands‑on experience using PowerShell for M365 administration
Strong understanding of Microsoft 365 architecture and dependencies
Ability to independently diagnose and resolve complex technical issues
Excellent communication skills—written and verbal
Structured, analytical troubleshooting approach

Why Join SoftwareOne?
Work with global customers and diverse teams
Opportunity to advance your technical career in Microsoft Cloud
Culture of learning, collaboration, and continuous improvement
Access to internal training, certifications, and career growth pathways

Job Function

Services
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.