Associate Director -Enterprise Data & Analytics -(MDM, Customer 360)

FC Global Services India LLP (First Citizens India), a part of First Citizens
BancShares, Inc., a top 20 U.S. financial institution, is a global capability
center (GCC) based in Bengaluru. Our India-based teams benefit from the
company’s over 125-year legacy of strength and stability. First Citizens India
is responsible for delivering value and managing risks for our lines of
business. We are particularly proud of our strong, relationship-driven culture
and our long-term approach, which are deeply ingrained in our talented
workforce. This is evident across all key areas of our operations, including
Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and
Credit Administration. We are seeking talented individuals to join us in our
mission of providing solutions fit for our clients’ greatest ambitions. Job
Description: Job Title Associate Director – MDM, Customer 360, Reference Data &
Data Remediation Value Proposition The Associate Director – Enterprise Data &
Analytics will serve as a key leader, responsible for driving data remediation,
data quality, and control initiatives that support Finance and Regulatory
Reporting across the bank. This leader will manage a growing team and play a
critical role in strengthening enterprise-wide data governance, improving data
quality, and enabling trusted data for high-impact business and regulatory
outcomes. This role requires a strong mix of data expertise,
relationship-building, operational rigor, and the ability to partner across
global teams. The Associate Director will work closely with Finance, Regulatory
Reporting, Data Governance, Technology, Architecture, and Operations to identify
data challenges, prioritize remediation initiatives, and advance the bank’s data
maturity. Job Details Position Title: Associate Director-ED&A Career Level: L3
Job Category: Vice President Role Type: Hybrid Job Location: Bangalore Shift
Timing: 2:00pm to 11:00pm IST Role Summary The AD will own end-to-end delivery
of Master Data Management (MDM) and Customer Adjacent initiatives, with a focus
on data remediation, API integrations, and Salesforce/downstream consumption.
This role leads a cross-functional India-based team and ensures alignment
between business, technology, and data governance objectives across corporate
functions—spanning Master Data, Reference Data, and Customer 360 domains. Key
Deliverables 1. Delivery Ownership Own the overall delivery lifecycle for MDM
data remediation programs, API integrations (MDM → downstream systems), and
Salesforce/onboarding systems data consumption. Ensure timely, high-quality
delivery across all workstreams. Track and manage delivery milestones, risks,
and dependencies. 2. Stakeholder & Business Alignment Serve as the primary point
of contact for business stakeholders. Translate business requirements into
actionable data and technical deliverables. Drive alignment across business
teams, data governance, and technology/integration teams. Provide regular status
updates, insights, and escalation management. 3. Team Leadership & Governance
Lead and manage a team of analysts (P3–P5) across data remediation, UAT,
API/Salesforce integration, and dashboarding. Establish a delivery governance
framework, including: Daily/weekly progress tracking KPI monitoring and quality
checkpoints Mentor and guide junior and mid-level analysts. 4. Prioritization &
Backlog Management Own prioritization across multiple workstreams, including
remediation backlog, UAT execution, API integration, and reporting enhancements.
Collaborate with the Product Owner for backlog grooming and sprint planning.
Balance business priorities with technical feasibility. 5. Data Remediation
Oversight Guide the team on data quality issue identification and resolution.
Oversee root cause analysis, data reconciliation, and SQL-based validation
processes. Ensure adherence to reference data and MDM standards. 6. API &
Salesforce Integration Oversight Ensure seamless data flow from MDM to
Salesforce and other downstream systems. Validate API payloads, data mappings,
and integration logic. Coordinate with engineering teams to resolve integration
issues. 7. Reporting & Dashboarding Oversee development of dashboards covering
data quality metrics, remediation progress, and UAT execution status. Ensure
reporting provides actionable insights for stakeholders. Skills and
Qualifications 15+ years of experience in Master Data Management (MDM), data
remediation/data quality, and data integration/APIs. Proven track record
managing large-scale data programs and cross-functional teams. Technical Skills
Strong proficiency in SQL, data validation techniques, data models, and
reference data management. Hands-on experience with API integrations (REST,
JSON). Familiarity with Salesforce data integration, data governance frameworks,
and BI tools (Power BI / Tableau). Leadership & Functional Skills Strong
stakeholder management and executive communication skills. Demonstrated
experience leading offshore/India-based teams. Ability to manage multiple
competing priorities and complex dependencies. Strong analytical and
problem-solving capability. Preferred Qualification Experience with MDM SaaS
platforms (e.g., Informatica, Reltio). Exposure to banking or financial services
domain. Agile/Scrum delivery experience Accessibility Needs We are committed to
providing an inclusive and accessible hiring process. If you require
accommodations at any stage (e.g. application, interviews, onboarding) please
let us know, and we will work with you to ensure a seamless experience. Equal
Employment Opportunity FC Global Services India LLP (First Citizens India) is an
Equal Employment Opportunity Employer. We are committed to fostering an
inclusive and accessible environment and prohibit all forms of discrimination on
the basis of gender, religion, caste, disability, sexual orientation, economic
status or any other characteristics protected by the law. We strive to foster a
safe and respectful environment in which all individuals are treated with
respect and dignity. Our EEO policy ensures fairness throughout the employee
life cycle. FC Global Services India LLP (First Citizens India), a part of First
Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global
capability center (GCC) based in Bengaluru. Our India-based teams benefit from
the company’s over 125-year legacy of strength and stability. First Citizens
India is responsible for delivering value and managing risks for our lines of
business. We are particularly proud of our strong, relationship-driven culture
and our long-term approach, which are deeply ingrained in our talented
workforce. This is evident across all key areas of our operations, including
Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and
Credit Administration. We are seeking talented individuals to join us in our
mission of providing solutions fit for our clients’ greatest ambitions. Ready to
join our team? Explore available positions and apply now on our careers site.
First Citizens BancShares, Inc., a top 20 U.S. financial institution with more
than $200 billion in assets and a member of the Fortune 500™, is the financial
holding company for First-Citizens Bank & Trust Company ("First Citizens Bank").
Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of
strength, stability and long-term thinking that has spanned generations. Visit:
https://www.firstcitizens.com/