Associate Product Development Owner

Role: Associate Product Development Owner

Location: Mumbai

Schedule: 12:00 PM IST – 9:00PM IST

Working model: Hybrid

Introduction:

We are seeking a Product & Implementation Analyst to support the delivery,
configuration, and continuous enhancement of our Investor Portal platform. This
role plays a critical part in ensuring smooth client onboarding, high‑quality
releases, and stable day‑to‑day (BAU) operations. The successful candidate will
work closely with Product, Technology, QA, and Client Implementation teams
across multiple jurisdictions. They will be detail‑oriented, technically
comfortable, client‑focused, and proactive in improving processes — including
leveraging AI tools to enhance efficiency and quality in daily work.

Some of the things you’ll be doing:

* Product & Implementation Delivery
* Support end‑to‑end implementation of the Investor Portal for new and
existing clients
* Configure portal features including user access, roles, dashboards, and
primary contact mappings
* Assist with client migrations, enhancements, and configuration changes
* Maintain clear and accurate documentation for configurations, workflows,
and client‑specific setups

* AI & Continuous Improvement Focus

* Demonstrate strong capability in using AI tools effectively in day‑to‑day
work (e.g., analysis, documentation, testing support, communication, and
operational efficiency)
* Proactively identify opportunities where AI or automation can improve BAU
processes, reduce manual effort, and enhance turnaround times
* Support the team in embedding AI‑assisted ways of working into routine
product, implementation, and support activities
* Continuously look for ways to streamline workflows, improve quality, and
increase team productivity

* Client & Stakeholder Coordination

* Act as a key point of coordination between Product, Technology, QA, and
Implementation teams
* Participate in client and internal discussions to understand requirements
and translate them into clear action items
* Coordinate with regional and cross‑functional teams to ensure consistent
and timely delivery
* Support client queries and contribute to structured resolution of issues

* Testing, Releases & Production Readiness

* Support QA and UAT cycles by validating requirements, test scenarios, and
expected outcomes
* Assist with regression testing during CAB and scheduled release cycles
* Track defects, enhancements, and fixes through to resolution
* Support go‑live readiness activities and post‑deployment validation

* BAU & Operational Support

* Support stable BAU operations for the Investor Portal platform
* Maintain trackers for implementations, issues, enhancements, and
operational tasks
* Follow defined processes for incident management, change control, and
production support
* Contribute to continuous improvement of delivery and support processes

What technical skills, experience, and qualifications do you need?

* 0-3 years of experience in product implementation, business analysis, or
client delivery roles

* Experience working with web‑based platforms or portals, preferably within
financial services

* Strong understanding of UAT, QA, and release management processes

* Ability to interpret business requirements and translate them into clear
functional outcomes

* Comfortable working with cross‑functional and cross‑regional teams

* Strong written and verbal communication skills

* Preferred Skills

* Experience with Portals, Fund Administration systems, or FinTech platforms
* Familiarity with integrations, data feeds, and role‑based access concepts
* Exposure to CAB‑driven release cycles and structured change management

CSC is a global business, legal, and financial services company based in
Wilmington, Delaware, USA, providing knowledge-based solutions to clients
worldwide. We have offices and capabilities in over 140 jurisdictions in the
Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000
colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our
clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and
growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits,
including annual success-sharing bonuses or commission plans based on individual
performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people
have the necessary resources to thrive in their roles. We encourage candidates
to work closely with our talent acquisition partners to convey their specific
needs. Our commitment to accessibility reflects our broader dedication to
diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved
supplier program. Resumes submitted from other agencies either to talent
acquisition, our hiring leaders, employees, or through any other mechanism other
than our supplier process, will not be eligible to claim related fees and the
submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through
third-party sources.

Disclaimer: The information above describes the general nature and level of work
performed by employees in this role. It is not intended to describe all duties,
responsibilities, and qualifications.

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the
status quo, and anticipate the needs of our clients. We exceed expectations by
adapting client ambitions and goals as our own. This Fierce Client Spirit has
helped us adapt and create solutions that have enabled businesses to run
smoother and smarter for more than 125 years. It’s also the reason we’re the
trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose
values align with ours. We empower our colleagues to bring the right solutions
to market to meet client demand. That’s why we are the leading provider of
business administration and compliance solutions.
* CSC is a great place to work with smart and dedicated people.
* We have won several employer recognition awards, including Top Workplace USA,
Great Places to Work India, and Built In’s Best Places to Work.
* We offer fulfilling work and career opportunities. Most positions are filled
with internal moves and employee referrals.
* Employees are eligible for Success Sharing, bonuses, or commission plans
based on role and individual performance.
* CSC offers a competitive and comprehensive benefits package that includes
annual leave, tuition reimbursement, referral bonuses, and more.
* As business needs allow, CSC offers hybrid or remote work schedules in
alignment with local regulations. Specific details for this position will be
discussed during the interview process.