Associate Specialist, Credit and Collections

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. Job Description: Senior Credit Controller (GCC ) Role Overview As a Senior Credit Controller, you are the specialist who drives results. You are not only a collector but also a strategic problem solver who investigates customer processes and implements structured, project-based improvements within the financial chain between Randstad Groep Nederland and its customers The diversity of customers and cooperation with international stakeholders make this position dynamic and varied. You will be given significant freedom and are expected to act proactively and independently, balancing financial and commercial interests to achieve targets agreed upon with the CFOs. Your primary focus is on resolving complex issues that hinder prompt customer payments. Key Responsibilities Collections & Account Management Receivables Recovery: Proactively collect and recover customer receivables via telephone and email communication. System Maintenance: Accurately update all collection actions and notes within the financial system, Crest. Account Reconciliation: Perform regular and detailed reconciliation of client accounts to ensure data integrity. Bad Debt Management: Monitor and maintain a low bad debt provision through diligent follow-up. Dispute Resolution & Process Improvement Cross-Functional Collaboration: Resolve disputes by working closely with onshore Account Managers and the Billing team to reduce debt ageing. Chain Optimization: Look across the entire financial chain to identify and lead structural improvements that increase efficiency. Stakeholder Engagement: Effectively convince stakeholders of your findings and work together on improvement opportunities. Required Skills & Qualifications Experience & Education Education: Bachelor’s or Master’s degree in a financial direction (e.g., B.Com, M.Com, or MBA Finance), serving as the equivalent to the Dutch HBO standard. Professional Experience: At least 5 years of demonstrable experience in national and international credit management. Data Analysis: Proven ability to work with complex data, including developing reports, dashboards, and performing ad hoc analyses. Financial Literacy: Strong understanding of financial processes and figures; knowledge of accounting is considered a plus. Technical Proficiency Office Tooling: Advanced proficiency in Excel and Google Sheets. BI & Analytics: Experience with BI tooling such as Tableau, Power BI, or similar platforms. Credit Software: Extensive experience with credit management software (e.g., Sidetrade, HighRadius, Onguard, or GetPaid) and a drive to optimize their functionality. Soft Skills & Language Communication: Excellent command of the English language, both written and verbal. Independence: Ability to work independently and remain results-oriented while seizing new opportunities. Collaboration: A true team player who enjoys "visiting" and collaborating with customers and colleagues via digital platforms like Zoom or Google Meet. Decision Making Authority: No decision making authority Supervisory Responsibility: ☒No supervisory responsibility ☐Provides guidance, leadership, or training to other employees (no direct supervision) ☐Directly responsible for supervising non-exempt, clerical, or office administrative personnel ☐Directly responsible for supervising exempt, professional, or technical employees ☐Directly responsible for supervising supervisory/managerial employees ☐No direct reports but manages a process Organizational Structure: Job Title this position reports: Supervisor/Team Leader or above Working Conditions: Please describe the following work conditions that are generally required to execute the principal duties of this position Physical surroundings (e.g. office equipment): Office Environment Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): NA Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): NA Domestic/International Travel: None Extensive Hours: 40-45/average The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad Group NL, reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business. Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you. In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.