Associate Team Lead

Job Description . Associate Team lead oversees day-to-day Accounts receivable –
Collection of Morningstar Global business in a process oriented and disciplined
manner. Typically, the Associate Team Lead works closely with his or her team,
as well as with the on-shore-based stakeholders to ensure that all the agreed
deliverables from the team are met, and that the team is fully equipped in terms
of training and documentation. The Associate Team Lead will be responsible for
establishing his or her teams’ goals and aligning them with the organization’s
overall goals and objectives. He or she will be accountable for ensuring and
improving the performance, productivity and efficiency of the teams and the
delivery of the operational performance KPIs. This position is based in our
Mumbai office. Responsibilities: Assist in managing and developing a team of 9+
by providing clear direction, establishing SMART goals, and optimizing resource
allocation. Support the Collections Team in managing a group of collections
specialists. Act as the first point of escalation for team members. To prepare
monthly collection targets and evaluate each collector’s performance based on
there collection. To take ownership in reducing DSO and control over 30- or
60-days outstanding customers. Should also manage top customers and maintain
good relationship. Help develop standard operating procedures (SOPs) and update
documentation as needed. Work with cross-functional teams (e.g., Billing, Sales,
Customer Success) to address systemic issues. Analyse customer payment behaviour
trends and flag potential risks. Working closely with multiple global teams and
across various functions. Participate regularly in global calls and meetings.
Assist the team to identify and eliminate roadblocks by partnering with
Stakeholders. Should be able to research complex projects leading to actionable
recommendations and solutions. Fair knowledge on both upstream and downstream.
Assist in promoting LEAN Six Sigma tools and methodologies as an analyst
framework for assessing the root cause of issues and improving processes. Ensure
appropriate methods and techniques to improve and maintain the highest quality
standards in the data collected by the team! Acts as main point of contact for
his or her entire team for all questions, comments, and concerns. Tracks,
measures, and reports on agreed daily, monthly and quarterly metrics to all
stakeholders. Provides coaching and training to team members as appropriate and
according to the specific needs of the individual and the group. Identifies
areas for improvement across the team and proactively takes steps to improve
upon these weaknesses by offering ideas for individual and group training and
conducting or arranging individual and group training sessions as appropriate.
Sets goals and priorities for the individuals in the team in consultation with
supervisor. Effectively motivates and rewards the team insuring good overall
morale. Conducts performance reviews of each team member and explains/sets
career development paths and opportunities for team members. Monitors researcher
availability to guarantee minimum staffing requirements are met/exceeded. Daily
Job Responsibilities/Deliverables: Hold sessions with the team to communicate
any changes, issues, procedures, or reminders. Communicate any questions,
issues, or recommendations with regards to process, workflow, technology,
methodology, team morale etc. all stakeholders. Operational matters
Accept/reject leave requests. Provide floor support by answering questions,
solving issues that come up throughout the day and observing the dynamics of the
team. Monitor production and quality for all researchers onsite Ensure adequate
engagement levels of the staff to drive business results Competencies Attention
to Detail Methodical Problem-Solving Skills Analytical (Must be able to
interpret data and analytics in an operations environment) Excellent
Organization Skills (Email, Task Management, Follow-up) Ability to Motivate and
Build Relationships with Others Ability to Both Take and Give Direction &
Criticism Willing and excited about working with and developing Team Members
Honesty & Integrity Requirements: Bachelor/master’s degree in finance/business
with an exceptional academic record 5+ years of professional work experience at
various levels of seniority in collections. Strong people and project management
skills. Ability to effectively communicate with local and international teams.
Proven experience optimizing processes. Eager and ready to work in a
high-performance culture. Ability to take calls early or late nights once or
twice a week Prior experience leading teams of 10+ people will be an additional
advantage. Demonstrated ability to develop talent. Morningstar is an equal
opportunity employer. Morningstar's hybrid work environment gives you the
opportunity to collaborate in-person each week as we've found that we're at our
best when we're purposely together on a regular basis. In most of our locations,
our hybrid work model is four days in-office each week. A range of other
benefits are also available to enhance flexibility as needs change. No matter
where you are, you'll have tools and resources to engage meaningfully with your
global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi)
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