Associate Training Manager

Work Experience: Total 8 years’ previous experience in Training function and Minimum 1 year as an AM Training or related position.

Language & Communication:
Should have good communication skills in English
Should have managed a group of Trainers

Responsibilities:
To motivate, develop and mentor team members in a dynamically changing environment
Managed group of communication coaches
Ability to plan training & refresher communication
Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
Must be able to coach & mentor the team on a regular basis
Must be ready to pick up & drive towards the smooth closure of escalated engagements
Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance
Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews
Should be able to lead Governance/Escalations calls with the Client
Should possess experience into international Voice process, preferable Telco experience
Excellent Communication skills

Qualifications:
Experience with technologies and best practices for instructional manuals and teaching platforms
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage the team
Leadership, team building, and management skills
Review Content for various trainings
Good command over spoken and written English
Candidate should be ready to work in a 24*7 environment
Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients
Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Required Skills:
Good communication skills in English
Experience in managing a group of Trainers

Preferred Skills:
Experience in international Voice process, preferable Telco experience
Ability to motivate and mentor team members