Associate, Vendor Management

Job Description: We believe in bold ideas, diverse perspectives, and the drive
to transform knowledge into impact. Here, your curiosity fuels progress, your
voice shapes innovation, and your ambition helps redefine what’s possible within
science and learning. We are a culture that obsesses over impact, challenges,
and drives what’s next to power infinite possibilities for our customers,
colleagues and society at large. About the Role: The Associate, Vendor
Management supports day‑to‑day vendor operations by handling routine tasks and
inquiries, maintaining accurate operational data, and coordinating effectively
with vendors and internal teams. This role is designed for individuals looking
to build foundational experience in vendor operations, process management, and
operational support within a structured and collaborative environment. The role
operates under defined procedures and receives guidance from senior team members
and managers. Key Responsibilities: Handle routine operational queries from
vendors and internal vendor operations teams. Support daily vendor management
activities by following established workflows, processes, and service standards.
Maintain working knowledge of vendor processes, systems, tools, and operational
guidelines. Assist in monitoring vendor performance metrics, including SLAs,
KPIs, and turnaround times. Analyze operational data and reports to identify
trends, issues, and improvement opportunities. Contribute to process
documentation, updates, and continuous improvement initiatives. Collaborate with
cross‑functional teams to ensure timely and effective vendor support. Support
clear, consistent communication with vendors and internal stakeholders regarding
actions, expectations, policies, workflow changes, and operational updates.
Escalate issues appropriately in line with defined procedures and guidance.
Perform structured, routine assignments as part of an entry‑level professional
job progression. Qualifications: Experience in vendor operations, production
operations, publishing operations, or a related operational support role
Bachelor’s degree or equivalent combination of education and relevant work
experience. Basic understanding of vendor workflows, operational processes,
SLAs, and KPIs. Ability to work with operational systems, tools, and reporting
platforms (e.g., Excel, dashboards, internal systems). Strong written and verbal
communication skills with the ability to interact professionally with vendors
and internal stakeholders. Attention to detail and ability to manage multiple
routine tasks in a structured environment. Ability to follow defined processes,
use standard procedures, and escalate issues appropriately. Willingness to
learn, adapt, and develop within a professional job progression framework. We
power infinite possibilities. For more than 200 years, we've transformed
knowledge into discoveries that shape the world. Today, our global team of
innovators, creators, and experts is driving what's next in science, education,
and publishing—creating impact that reaches everywhere. We're not just observers
of progress. We're the ones accelerating scientific breakthroughs, advancing
learning, and sparking innovation that redefines entire fields and improves
lives. Here, your talent matters. Your ideas have room to grow. And your work
creates breakthroughs that can change everything. Wiley is an equal
opportunity/affirmative action employer. We evaluate all qualified applicants
and treat all qualified applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity or expression, national
origin, disability, protected veteran status, genetic information, or based on
any individual's status in any group or class protected by applicable federal,
state or local laws. Wiley is also committed to providing reasonable
accommodation to applicants and employees with disabilities. Applicants who
require accommodation to participate in the job application process may contact
tasupport@wiley.com for assistance. We are proud that our workplace promotes
continual learning and internal mobility. Our values support courageous
teammates, needle movers, and learning champions all while striving to support
the health and well-being of all employees. We offer meeting-free Friday
afternoons allowing more time for heads down work and professional development,
and through a robust body of employee programing we facilitate a wide range of
opportunities to foster community, learn, and grow. We are committed to fair,
transparent pay, and we strive to provide competitive compensation in addition
to a comprehensive benefits package. It is anticipated that most qualified
candidates will fall within the range, however the ultimate salary offered for
this role may be higher or lower and will be set based on a variety of
non-discriminatory factors, including but not limited to, geographic location,
skills, and competencies. Wiley proactively displays target base pay range for
United Kingdom, Canada and USA based roles. When applying, please attach your
resume/CV to be considered. #LI-AH1 Job Posting Title: Associate, Vendor
Management Location: Noida, Uttar Pradesh, IND If you like wild growth and
working with happy, enthusiastic over-achievers, you'll enjoy your career with
us! Introduce yourself to our recruiters and we'll get in touch if there's a
role that seems like a good match. We're a forward-thinking organization
dedicated to innovation and growth. Our success is built on the diverse talents
and perspectives of our team members, who work together to solve complex
challenges and create meaningful impact. We foster a culture of continuous
learning, collaboration, and professional development. Applicants who have any
questions about the job application process may contact Talent Acquisition
Support for assistance.