AV Multimedia Engineer

AV MULTIMEDIA ENGINEER

Hyderabad, India

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Are you a tech-savvy audio-visual enthusiast who thrives in a fast-paced,
collaborative environment? Do you get excited about delivering seamless
multimedia experiences that keep global teams connected and productive? If you
love solving complex AV challenges and making technology work beautifully for
people, this could be the perfect next step in your career.

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ABOUT THE ROLE

As an AV Multimedia Engineer within our Digital Workplace Services (DWP) team,
you'll be at the heart of keeping our global multimedia operations running
smoothly. From supporting high-profile executive meetings to rolling out
next-generation meeting room technologies, your expertise will directly shape
how thousands of colleagues collaborate every day. This is a hands-on,
high-impact role where no two days look the same — and where your contributions
truly matter.

KEY RESPONSIBILITIES

* Ensure seamless daily operations of the global AV Multimedia service, working
collaboratively with your team to maintain consistent, high-quality delivery

* Provide dedicated AV support — both remote and on-site — for high-profile
business meetings, large-scale live events, and global town halls

* Operate and maintain integrated AV systems in accordance with technical
specifications, ensuring maintenance schedules are rigorously followed

* Collaborate with internal engineering teams and external partners to develop,
test, and implement future meeting room technologies aligned with evolving
ways of working

* Coordinate the deployment of new meeting room technologies for new or
changing office locations, and manage decommissioning tasks for office
closures, moves, and changes

* Take ownership of incidents and escalations, ensuring effective coordination
of resolving parties, transparent stakeholder communication, and proactive
mitigation against future recurrence

* Drive operational excellence by monitoring service metrics (KPIs) and SLAs,
leveraging customer experience insights, and overseeing service providers and
delivery teams on a global scale

* Manage external service providers to ensure objectives and service levels are
consistently met and internal compliance requirements are upheld

* Educate and empower customers and colleagues through training, guidance, and
technical support related to AV room technologies

* Build deep knowledge of locations, stakeholders, and customer needs — going
beyond names to truly understand, validate, and support what our customers
require

* Own lifecycle management activities for all AV Multimedia hardware assets
within your areas of responsibility

* Support the broader Field Services community as directed, including
activities that underpin business continuity

* Contribute to continuous improvement by providing input into standard
operating procedures and documentation

* Uphold information security compliance, ensuring mandatory adherence to all
relevant policies, standards, and procedures

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ABOUT THE TEAM

The AV Multimedia Operations team sits within the Field Services area, under the
Digital Workplace Service (DWP) division at Swiss Re. We are a globally
connected team with a shared passion for delivering outstanding on-site and
remote support experiences.

Our mission is simple but powerful: to meet and exceed customer expectations
through timely, professional, and efficient support at every interaction —
underpinning Swiss Re's broader Digital Workplace strategy. We make sure our
customers can hit the ground running from day one, and we're there to support
them whenever they need us, minimising disruptions and keeping productivity
flowing.

We are proud of the culture we've built — one that is open, collaborative, and
inclusive, spanning geographies and time zones. We actively leverage our global
environment to support our customers and each other in a way that is efficient,
effective, and genuinely friendly. When you join our team, you're not just
joining a function — you're joining a community.

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ABOUT YOU

You are a motivated and customer-focused AV professional who combines strong
technical expertise with excellent interpersonal skills. You bring a positive,
solutions-oriented mindset to everything you do, and you take pride in
delivering experiences that make a real difference to the people you support.
You're equally comfortable working independently and as part of a collaborative
global team, and you know how to build trust with stakeholders at all levels.

WE ARE LOOKING FOR CANDIDATES WHO MEET THESE REQUIREMENTS:

* Solid technical knowledge of physical Video Conferencing and Audio-Visual
systems, including hands-on experience with installation, configuration, and
maintenance

* Extensive experience with major web conferencing platforms, particularly
Microsoft Teams and MS Teams Townhall, including live event support

* Proven experience in AV systems operation and maintenance, with a relevant
qualification such as CTS (D/I), Q-Sys Level 1 or Level 2, or a
degree/qualification in an IT or AV/Media Production-related discipline

THESE ARE ADDITIONAL NICE TO HAVES:

* Experience with IT Service Management and reporting tools such as ServiceNow
(SNOW), Jira, MySpend, or Power BI

* Demonstrated ability to manage relationships with internal and external
stakeholders, including identifying needs, managing expectations, and
resolving conflicts constructively

* Track record of taking ownership of incidents and problems, driving
resolution proactively and communicating transparently throughout

* Experience working in cross-functional, multicultural environments, with
strong cultural sensitivity and adaptability

* Excellent verbal and written communication skills in English; proficiency in
additional languages is a plus

* Ability to prioritise and manage multiple tasks effectively under pressure,
with a flexible and creative approach to unexpected challenges

* Familiarity with office technology lifecycle management, including asset
tracking and decommissioning processes

* A genuine passion for customer experience and operational excellence, with a
track record of contributing to process improvements and documentation

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Our company has a hybrid work model where the expectation is that you will be in
the office at least three days per week.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and
other forms of insurance-based risk transfer, working to make the world more
resilient. We anticipate and manage a wide variety of risks, from natural
catastrophes and climate change to cybercrime. We cover both Property & Casualty
and Life & Health. Combining experience with creative thinking and cutting-edge
expertise, we create new opportunities and solutions for our clients. This is
possible thanks to the collaboration of more than 15,000 employees across the
world.

Our success depends on our ability to build an inclusive culture encouraging
fresh perspectives and innovative thinking. We embrace a workplace where
everyone has equal opportunities to thrive and develop professionally regardless
of their age, gender, race, ethnicity, gender identity and/or expression, sexual
orientation, physical or mental ability, skillset, thought or other
characteristics. In our inclusive and flexible environment everyone can bring
their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career
break, we encourage you to apply for open positions that match your skills and
experience.

We may use AI-powered tools to support the review and evaluation of applications
for this position. These tools provide additional insights to our recruitment
teams, but all hiring decisions are carefully reviewed and made by people. To
learn more about how we use AI in recruitment and how we handle your personal
data, please review our Data Privacy Statement before applying.

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