Back Office Operations Rep I

TransUnion's Job Applicant Privacy Notice What We'll Bring: The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute. What You'll Bring: Will be working in consumer dispute & Email operations process Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute Ensure all emails are responded to correctly and completely within the prescribed SLA Must be able to draft responses independently as template responses are to be used selectively Identify & escalate probable escalations or sensitive issues for faster resolution Working on multiple applications and preparing credit report post analyzing complaints Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints Willing to work on Weekends / Holidays / Shift extension as per Business Requirement Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement Need to maintain Quality and Accuracy scores as per the business requirements Impact You'll Make: Minimum Graduate degree in any stream Must have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industry Excellent communication skills (English) both verbal and written Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage Able to work in fast-paced energy, flexible and should be able to handle work load Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS – office This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep I, Business Operations Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.