City Head/COO - Delhi

We are Licious - a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our Founders, Foodies and Friends.
Today, we are proud to be one of India’s most successful D2C food-tech brands, operating across 20 cities and serving over 3.2 million customers with fresh, high-quality products and a best-in-class de-licious consumer experience.
As we enter our next phase of growth, we are building the foundations of a future-ready, institution-grade company - with strong governance, robust systems, and the ambition to operate at public-market standards.
If you have what it takes to be the magic ingredient in the recipe that is Licious...Read on

What makes the role meaty?

We at Licious are looking for enthusiastic folks to lead our cities
Enabling the growth of the city, identifying avenues to grow orders and get new customers including but not limited to geographical expansion in the city
Ensuring efficient Hub and Last mile Operations while achieving agreed budgetary and service levels and providing an effective and reliable service to customers
Cross function liaisoning: Category, Marketing Sourcing, Finance, Replenishment, Vendors, Administration, and General management issues including the management of staff
Proactively identifying issues and problems before they arise

What you will do..

Collaborate with all teams to identify assortment, marketing and other customer levers for the city
Handle the city operations team to ensure smooth operations
Deliver best customer experience at minimum cost with key metrics - on-time delivery, complete orders and orders without complaints
Identify and fix leakages in the system - wastage, pilferage and any other areas to optimize cost
Maintain system hygiene in inventory, order management, and other system controls
Keep the team motivated and accountable at all times

We hope that you are...

Graduate/Post graduate with strong experience of 5+ years in operations
Highly data-driven individual who enjoys on-ground operations
Experience of operating in a fast-paced high growth environment
Ability to multi-task and work well within a dynamic organization