Client Services Analyst

Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.

About The Project

Provide frontline technical support for Bravura Solutions clients using the Sonata Administration Platform. Manage complete client issue lifecycle from analysis through resolution, with responsibility for defect replication, testing, and escalation to appropriate development and consulting teams.

What You’ll Do

Client Support & Issue Resolution:

Analyze and resolve client issues including software defects, database corrections, application functionality guidance, and system configuration fixes
Respond to service requests and incidents within defined SLAs
Route defects and enhancement requests to appropriate internal teams

Incident Management:

Assess incident severity, impact, and risk with management escalation as needed
Monitor incident progress and maintain continuous client communication
Facilitate client meetings for incident management and support process discussions

Technical Coordination:

Coordinate software releases to client environments
Escalate cross-client impact issues and perform technical housekeeping tasks

Unleash your potential

Application development methodology expertise with advanced SQL proficiency
Object-oriented programming capabilities and Microsoft Office proficiency
Service delivery process knowledge (Incident, Problem, Change Management)
JIRA and SDLC experience
Client consultancy and support delivery experience
Flexibility for travel between offices and client sites

Technical Expertise:

Core Java with Eclipse Development Platform
Java frameworks: Hibernate, JSP/JSF, web services
Database management with SQL (Oracle preferred)
Troubleshooting and debugging proficiency
Java certification and cloud exposure (AWS/Azure) preferred

Personal Requirements:

Rotational shift availability (UK hours: 2:30 PM – 11:30 PM, occasional nights)
Excellent English communication skills for business and technical audiences
Strong customer service orientation with multitasking abilities
Independent work capability with solution-based problem-solving skills
Team collaboration and interpersonal excellence

Preferred Experience:

Application Support model background
Financial services industry knowledge, particularly Wealth Management

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development.

Competitive salary and employee benefits scheme.
Flexible working hours, we value work-life balance.
Maternity/ Parental (including secondary) leave policy.
A cab facility is available in Delhi/NCR.
Meal facility available
Free Medical Insurance

So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know