Client Services Associate - US shift

Company Description
ResultsCX is a global leader in Customer Experience Management (CXM) solutions, partnering with 75+ global brands, including Fortune 100 and 500 companies, for over three decades. Serving industries such as Healthcare, Media, Telecom, Retail, and Financial Services, ResultsCX is dedicated to delivering superior customer and business outcomes. With a focus on Revenue Acceleration, Cost Optimization, and Enhanced Experience, ResultsCX creates digitally enhanced customer journeys that solve complex customer experience challenges. Backed by a team of 23,000+ professionals and 25+ engagement hubs worldwide, we aim to make life simpler and more rewarding for millions of consumers every day.

Role Description
Patient Support Specialist
Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time
Experience Required
Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements
Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
English Proficiency: B1H level or higher (excellent verbal and written communication skills)
Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
Strong attention to detail and ability to work in a fast-paced environment
Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities
Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
Provide accurate information while maintaining professionalism and empathy
Ensure all data entry and updates are accurate and timely
Collaborate with cross-functional teams to resolve customer concerns
Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details
Shift Timings: Night Shift (Rotational)
Week Off: Rotational
Work Environment: Work from Office

Note: https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.erred