Consumer Platforms-Hyderabad-Digital Operations - Specialist

n Platform Solutions (PS), we power clients with innovative and
customer-cantered financial products. We bring the best qualities of a
technology player and combine that with the best attributes of a large bank. PS
is comprised of four main businesses, underpinned by engineering operations, and
risk management: 

• Transaction Banking, a cash management and payments platform for clients
building a corporate treasury system 

• Enterprise Partnerships, consumer financial products that companies embed
directly within their ecosystems to better serve their end customers 

• Merchant Point-of-Sale Lending, a platform that provides custom credit
financing for home improvement merchants to offer directly to their customers 

• ETF Accelerator, a platform for clients to launch, list and manage
exchange-traded funds 

Asset Management Operations

HOW YOU WILL FULFILL YOUR POTENTIAL

* Determine action required based on established procedures to protect the
Bank’s assets, work with

supervisor on handling more complex cases

* Investigate and initiate chargeback basis customers concern, and document
actions taken in a timely and correct manner to provide a record of activity
and meet audit and compliance requirements
* Eye for detail in investigations and identification of fraudulent activities
* Knowledge of chargeback reason codes
* Prearbitrate disputes that may need potentially more evidence from the
acquirer bank 
* Communicate, in a professional manner, with customers, merchants, financial
institutions, and other personnel to resolve system problems or request
additional information and / or documentation to support a decision on
whether fraudulent activity has occurred
* Assist in identifying and developing process enhancements to maximize
efficiency of fraud detection activities as required

Asset Management Operations

SKILLS & EXPERIENCE WE’RE LOOKING FOR

BASIC QUALIFICATIONS

* Minimum graduation
* 1-2 years in disputes and chargeback process
* Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and
Outlook)
* Strong understanding of the customer service experience
* Must be self-directed, detail oriented, driven, and able to work
independently in a team-oriented and fast –

paced environment

PREFERRED QUALIFICATIONS

* Bachelor’s Degree
* Fraud experience in financial services environment

ABOUT GOLDMAN SACHS

 
At Goldman Sachs, we commit our people, capital and ideas to help our clients,
shareholders and the communities we serve to grow. Founded in 1869, we are a
leading global investment banking, securities and investment management firm.
Headquartered in New York, we maintain offices around the world. 

 
We believe who you are makes you better at what you do. We're committed to
fostering and advancing diversity and inclusion in our own workplace and beyond
by ensuring every individual within our firm has a number of opportunities to
grow professionally and personally, from our training and development
opportunities and firmwide networks to benefits, wellness and personal finance
offerings and mindfulness programs. Learn more about our culture, benefits, and
people at GS.com/careers. 

 
We’re committed to finding reasonable accommodations for candidates with special
needs or disabilities during our recruiting process. Learn more:
https://www.goldmansachs.com/careers/footer/disability-statement.html

 
© The Goldman Sachs Group, Inc., 2026. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the
basis of race, color, religion, sex, national origin, age, veterans status,
disability, or any other characteristic protected by applicable law.