Content Ingestion & Transformation Specialist

About Coursera

Coursera and Udemy are now one company, creating one of the world's most
comprehensive skills development platforms for the AI era. This strengthens our
ability to accelerate AI-powered innovation and shape how the world discovers
and builds skills at a pivotal moment of change. Read more about the combined
company by visiting our blog
[https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/].

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to
provide universal access to world-class learning. Coursera partners with leading
university and industry partners to offer a broad catalog of content and
credentials, including courses, Specializations, Professional Certificates, and
degrees. Coursera’s platform innovations — including AI-powered personalized
guide and features, like Role Play and Course Builder, and role-based solutions
like Skills Tracks — enable instructors, partners, and companies to deliver
scalable, personalized, and verified learning. Institutions worldwide rely on
Coursera to upskill and reskill their employees, students, and citizens in
high-demand fields such as GenAI, data science, technology, and business, while
learners globally turn to Coursera to master the skills they need to advance
their careers. Coursera is a Delaware public benefit corporation and a B Corp.
Coursera recently combined with Udemy to create one of the world’s most
comprehensive skills development platforms.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners
ready to shape the future of education. You’ll help build global programs and
tools that power online learning for millions turning bold ideas into real
impact. People who thrive here are customer-first builders who move fast,
simplify ruthlessly, and iterate relentlessly on the metrics that matter. 

We’re a globally distributed team that comes together intentionally for
collaboration, complex problem-solving, and key milestones — creating
opportunities for teams to do their best work together. Our virtual hiring and
onboarding experience makes it easy to join us and start making an impact from
anywhere. If you’re ready to make a global impact, help scale unique products
across Coursera + Udemy, and grow your career, apply below.

Job Overview

Coursera’s Strategic Launch sub-team is building a durable capability to ingest,
transform, and launch partner content at scale. This Specialist role supports
content ingestion/import, transformations, and launch workflows by executing
ingestion tasks, running UAT/QA, reconciling ingestion errors, and triaging
defects. The role partners closely with Partner Enablement staff,Product &
Engineering, the Services Org, and Teaching & Learning to ensure partner content
meets Coursera specifications and launches reliably.

Responsibilities:

* Execute ingestion/import workflows (Common Cartridge, edX, SCORM, etc) and
follow playbook SOPs for content structuring and transformation according to
Coursera pedagogical standards
* Develop and run UAT/QA test cases against acceptance criteria, logging
results, maintaining test artifacts, and documenting evidence of
reproducibility
* Log, triage, and verify defects with reproducible steps, evidence, and
impact; coordinate triage with Product & Engineering
* Reconcile ingestion errors and data mismatches, collaborate on investigation
of pipeline failures, and escalate to Platform/Solutions Engineering as
needed
* Support launch readiness and execution (pre-launch checks, testing where
applicable) and coordinate launch-day validation with Coursera implementation
staff and support teams
* Maintain SOPs and a test-case library; surface recurring failure modes and
recommend process/tool improvements
* Track and report basic operational metrics (error rate, failure/success
rates, time-to-reconcile, post-launch critical defects)

Qualifications:

* 1–3 years of relevant experience (QA/UAT, content operations, technical
support, or similar)
* Strong attention to detail and ability to follow documented SOPs and
checklists
* Basic technical literacy: comfortable reading CSV/JSON/scripts, using web
authoring tools, and understanding system flow/upstream vs downstream
* Experience writing/executing test cases and logging actionable bug reports
(steps, environment, evidence)
* Clear written and verbal communication for cross-functional and
partner-facing updates
* Able to work on well-scoped problems with general instruction and frequent
check-ins for new assignments 

Nice to haves:

* Familiarity with content authoring/import formats and tools (Common
Cartridge, SCORM, tar.gz [http://tar.gz], etc)
* Exposure to SQL or simple scripting for data validation
* Experience supporting content development and testing 
* Experience using CRM/issue-tracking systems (Salesforce, JIRA)

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information, please see our Global Applicant Privacy Notice
[https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.docx%20(1).pdf].

To protect against recruitment fraud, Coursera + Udemy recruiters only
communicate via official coursera.org/udemy.com email addresses and never
through personal accounts. We do not accept resumes via email or social media;
please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via
our Fraudulent Activity Submission Form. [https://forms.gle/Mb8UktwuaJAukb3H7]

Coursera is an Equal Opportunity Employer committed to building a welcoming and
inclusive workplace. We consider all qualified applicants without regard to
legally protected characteristics and provide reasonable accommodations upon
request at recruiting@coursera.org.