CoPilot Studio Expert

Job Description

About the Role:

We are seeking a CoPilot Studio Expert with 8+ years in Chatbot Design & Development, Code Generation (Copilot, Cursor, Claude Code)

Requirements

Improve the existing Gates chatbot so it can answer user queries more accurately using the KM documents.
Make the chatbot “smarter” by grounding responses in approved documents
Work with L3 Infrastructure and L3 Application teams to identify the top daily tasks that can be improved using AI.
Identify and implement AI support for daily operations: ticket triage, routing suggestions, and resolution guidance.
Build AI-ready inputs by ensuring SOPs/runbooks/knowledge articles are structured so they can be used by the chatbot.
Enable NOC shift-left by converting repeatable L3 work into runbooks and automation steps.
Improve alert and incident handling by reducing noise and correlating events.
Ensure the chatbot and AI solutions follow security/governance controls (access, DLP, audit)
Track and report outcomes (example: chatbot usage, deflection, reduced transfers, faster resolution)
Run a monthly improvement cycle to keep enhancing chatbot accuracy and expand AI/automation use cases across towers.