CRM Analyst

About CleanHarbors

Clean Harbors Inc. (www.cleanharbors.com [http://www.cleanharbors.com]) is a
NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980
near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and
CTO.

Everywhere industry meets environment, Clean Harbors is on-site, providing
premier environmental, energy and industrial services. Clean Harbors employs a
dedicated workforce of 25,000 employees and has over 750 service locations
across the U.S., Canada and Mexico. Beyond addressing the environmental needs of
its more than 300,000 customers, the Company has been on the front lines of
addressing some of the largest emergency response events in North America of the
past several decades including the BP Oil Spill in the Gulf of Mexico, the
anthrax attacks in New York, the 2015 avian flu outbreak that devastated the
poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline
breaks that affected the Yellowstone and Kalamazoo rivers, along with other
major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability
Center (GCC) to serve our parent company. We take pride in serving some of the
most tech savvy business stakeholders at Clean Harbors. The GCC employees form
part of our globally integrated teams that provide cutting-edge IT solutions and
production support across platforms. Our shared services teams work seamlessly
with their global counterparts in providing critical 24x7 support in various
functions including Finance, HR, Procurement, IT and Operations. Our aggressive
growth plans open significant career advancement opportunities for our
employees.

Job Title: Application Support Analyst (L1 Support)
Experience: 2-3 Years
Location: Hyderabad (Work from Office)
Working hours: 5.00 PM to 2.00 AM IST (Transportation Provided)

The Opportunity:

Clean Harbors Sales Operations is looking for a proactive Application Support
Analyst (L1) to support our
enterprise applications, including CRM and other business systems. The ideal
candidate should be comfortable
managing user support activities such as handling support tickets, collaborating
with team members, and
troubleshooting issues with a strong focus on user satisfaction.

We are seeking someone with a basic understanding of application support and
operational processes, who is
eager to learn our business model and support both steady-state operations and
new initiatives across multiple
applications. The Application Support Analyst should be adaptable to change,
capable of following established
processes and governance, and able to effectively prioritize and manage incoming
requests and issues from end
users.

The ideal candidate should be comfortable working with stakeholders, adhering to
support procedures, and
clearly communicating resolutions or next steps to users in a professional
manner.
Key