Customer Care Representative

Are you a problem solver? Do you like figuring out how things work and talking
with others to share your knowledge? Would you like to work in an international
team? Clario, part of Thermo Fisher Scientific partners with the pharmaceutical
industry to gather and organize clinical trial data, leading to quicker, more
reliable trial outcomes. Our contribution to improving patients' lives motivates
us every day! Join our Bangalore team as a Customer Care Representative to
provide world class customer service over the phone in support of clinical
trials deployed at hundreds of clinical sites worldwide. You will be part of a
growing team in Bangalore, working directly with our clients and Clario
colleagues across the globe - helping to bring new drugs to market, more quickly
and more safely. See the impact you could have. What we offer Competitive
compensation + shift allowances Attractive benefits (security, flexibility,
support and well-being) Engaging employee programs Technology for hybrid working
and great onsite facilities What you'll be doing Receive phone calls or other
communications from clients requesting assistance. Evaluate the situation and
provide accurate resolution to the issue. Document every customer interaction in
a detailed and structured manner Maintain and update our internal knowledge base
and other sources Handle re-supply and report requests in a timely and efficient
manner Assist clients with any technical problems with our equipment
Troubleshoot transmission or other equipment usage problems Provide
recommendations for service set-up, usage and troubleshooting What we're looking
for Availability to work full time and shifts (rotations to occur every four
weeks and are expected to include morning, evening, weekends, and/or holidays as
assigned, premium pay will be provided to accommodate the rotating shift) Must
have excellent written and spoken English language skills. Good capacity for
teamwork Ability to work independently and demonstrate initiative in resolving
issues Patience and Customer Service skills in difficult situations and the
ability to defuse potentially stressful situations for Clario clients Effective
written and verbal communication skills; able to speak well and represent Clario
in a professional manner Working knowledge of MS Office tools SQL experience,
handling SQL queries and modification is ideal At Clario, we put people first,
always. We are united and driven by patients, committed to making a difference,
and we are always looking for the best talent to help us transform lives. We
value the contribution each of our people brings. It’s only through our people
that we can continue to innovate technology that will shape the future of
clinical trials. Clario Privacy Policy Clario is a leading provider of endpoint
data solutions to the clinical trials industry, generating high-quality clinical
evidence for life sciences companies. We offer comprehensive evidence generation
solutions that combine medical imaging, eCOA, precision motion, cardiac
solutions and respiratory endpoints. For more than 50 years, Clario has
delivered deep scientific expertise and broad endpoint technologies to help
transform lives around the world. Our endpoint data solutions have supported
over 30,000 clinical trials in more than 100 countries. Our global team of
science, technology, and operational experts have supported over 70% of all FDA
drug approvals since 2015.