Customer Experience Executive

Role Dimensions

ROLE: Executive Customer Experience
LOCATION: Indore
NUMBER OF DIRECT REPORTEES: Individual contributor role

Key Relationships

REPORTS TO: Supervisor/TL Customer Experience

About The Role

Handling customer queries (Outbound calls).
Handling customers queries (Chat support).
Reminding / connecting with customers to collect invoice due amount.
Coordinating with internal departments to prioritize resolution of customer queries.
Handling social media escalations.
Reaching out to detractors to understand their concerns.
Supporting to enhance overall NPS/C-Sat.
Responding to customers reaching out via email.

Preferred Qualifications

Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (in any field).
Punctual and motivated.
Excellent verbal and written communications skills.
English & Hindi fluency required (at least Upper-Intermediate level).
Freshers and experienced candidates can apply (Experience will be preferred over freshers).

Skills: communications,customer experience,customer