Customer Service Executive (3rd Party Payroll)

§Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2025, Sika’s around 33,000 employees generated annual sales of CHF 11.20 billion.

Job Description

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,500 employees generated annual sales of CHF 10.49 billion in 2022.

Job Description

Position Title: Customer Service Executive (3rd Party Payroll)

Reporting to: Sr. Manager SCM

Location: Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

Main Tasks

Perform Sales and Delivery Order Management tasks
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
Manage Master Data maintenance process to ensure effective order management
Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
Capture customer expectations / requirement and feedback to business
Provide order status report and monitor customers’ order placement against sales order
Capture market intelligence from daily interaction with customers and share with the business as appropriate
Ensure all discount approval emails saved in SAP orders
Ensure to meet & fulfil all requirements of Audits
Support implementation of business rules related to customer order management process
Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

Graduate in any stream, MBA / PGDM preferred
Certification on Supply Chain like APICS etc. will be an added advantage
Good communication skills
Well versed with SAP Order To Cash (OTC) processes
Good understanding of the products/services of relevant business segments
Good knowledge of the business processes
Service excellence competencies
Ability to collaborate within and outside the team for servicing the customers

Competencies

Demonstrate Customer Focus
Collaborate for Achievement
Communicate Effectively
Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 1 to 3 years’ experience. Basic & Advanced Excel skill is mandatory

Qualifications

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.