Customer Service Executive - Personal Loans - Channel - Patna - Hariom Tower - CSE

Roles & Responsibilities :

1. Company Representative:

Act as the company’s representative for Personal Loan products

2. Customer Acquisition & Engagement:

Address customer inquiries, listen to their concerns, and provide accurate
information regarding loan features, eligibility criteria, documentation,
pricing, and applicable fees.

3. Communication Channel:

Serve as an effective communication link between management, channel partners,
and customers to ensure smooth coordination and timely resolution of queries.

4. End to End ownership:

Coordinate with internal teams for timely login, processing, and disbursement of
Personal Loan applications while maintaining turnaround time (TAT).

5. Customer Satisfaction:

Ensure high levels of customer satisfaction by delivering quality service and
gathering positive feedback after loan disbursement so that overall NPS
increases for the product 

Key Skills & Competencies:

Basic knowledge of Personal Loan products /Retail Lending

Customer‑centric approach

Ability to meet service and business targets