Customer Service Executive-Premium Inbound

Job Requirements

About the Role

Step into the spotlight as a Customer Service Executive – Premium Inbound at IDFC FIRST Bank! You’ll be the trusted voice for our premium customers—delivering fast, first-time resolutions, personalized support, and a world-class service experience. If you’re passionate about people and love solving problems, this is your moment to shine.

Key Responsibilities

Primary Responsibilities

Handle inbound queries from premium customers with speed and empathy
Ensure high First Contact Resolution (FCR) and low Average Handling Time (AHT)
Meet service quality and turnaround time (TAT) benchmarks
Promote digital channels for smarter service delivery

Secondary Responsibilities

Drive service excellence initiatives within the contact center
Contribute to continuous improvement and customer delight
What We’re Looking For

Education

Bachelor’s degree in any discipline (Engineering, Commerce, Arts, Science, Business, etc.)

Experience

2–5 years in customer service, preferably in a premium or banking environment
Skills & Attributes
Excellent communication & problem-solving skills
Strong customer focus and ability to handle high-value interactions
Tech-savvy with CRM and digital tools
Energetic, empathetic, and performance-driven