Customer Service Executive-Retail Asset CCU

Job Requirements

Job Title: Customer Service Executive-Retail Asset CCU

Function/ Department: Customer Experience

Job Role:

As a Customer Service Executive, you’ll be the voice of the brand — resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine.

Roles & Responsibilities:

Maintaining Service Quality.
Average Handling Time.
First Contact Resolution.
Maintaining TAT for all customer requests.
Channel Migration to alternate channels.
Drive all the initiatives in the Customer contact centre.
Productivity, Average handling time, First contact resolution.

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 5 years of relevant experience