Customer Success Manager

Customer Success Manager

Zeta Global is looking for a dynamic and personable individual who is acutely
skilled in client service management to join the CRM Customer Success account
team to manage a portfolio of existing clients. The Customer Success team is
responsible for managing client relationships and delivering best-of-breed
customer service and performance for our marketing clients.

The Account Manager collaborates with multiple stakeholders to negotiate, draft,
and ‘close’ commercial agreements between Zeta Global and our enterprise
clients. This role requires a keen focus on contractual outcomes, with the goal
of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue
(ARR). The primary success metrics for the Account Manager are Net ARR retention
and customer satisfaction.

Responsibilities:

 • Responsible for overall client satisfaction and retention.

 • Assume contractual responsibilities for a portfolio of clients, executing a
license renewal schedule and SOW cadence with each.

• Build critical client relationships with contract signatories, procurement,
legal, and key finance personnel.

• Act in a client-facing capacity to lead the direction, communications, and
outcomes across teams.

• Lead client calls and communications.

• Ensure and manage to outcomes and follow-ups.

 • Manage client budget and forecast processes.

• Ensure compliance with SLAs.

• Promote and pursue client collections, when necessary.

• When issues are identified, work with team members to develop solutions and
client communication.

 • Escalate any major client issues, bringing in senior management as
appropriate.

Experience:

• BS or BA degree, preferably in Marketing or Business.

• 5 -7 years’ experience in account management or professional work experience
in a fast-paced agency environment, with accountability or direct involvement in
contracts ranging up to $100K in annualized value.

• Excellent communications skills and relationship skills.

 • Strong business acumen with natural aptitude for identifying risks and
opportunities.

• Self-driven with the energy and resilience to perform consistently at a high
level.

 • Proficient in MS Office: Excel, PowerPoint, and Word.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a
heritage of innovation and industry leadership. Founded in 2007 by entrepreneur
David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the
Company combines the industry’s 3rd largest proprietary data set (2.4B+
identities) with Artificial Intelligence to unlock consumer intent, personalize
experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’
marketing programs for some of the world’s leading brands. With expertise
encompassing all digital marketing channels – Email, Display, Social, Search and
Mobile – Zeta orchestrates acquisition and engagement programs that deliver
results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not
discriminate on the basis of race, gender, ancestry, color, religion, sex, age,
marital status, sexual orientation, gender identity, national origin, medical
condition, disability, veterans’ status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel
Campaign Management Reports by Independent Research Firm.

 https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen-
ai-marketing-automation/

 https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-
conference.html

 https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-
300S45353.html

 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-
cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html