Customer Support - US Healthcare (Voice)

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities

Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
Provide accurate information while maintaining professionalism and empathy
Ensure all data entry and updates are accurate and timely
Collaborate with cross-functional teams to resolve customer concerns
Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Required Skills:

Strong verbal and written communication skills.
Ability to handle customer inquiries with empathy and professionalism.
Basic knowledge of healthcare processes and medical terminologies (preferred).
Problem-solving and multitasking abilities.
Cognitive and Behavioral Assessment: Traitify – Medium or High
Language Proficiency: Emmersion – C1 CEFR score
Typing Test: 28 WPM at 100% accuracy
Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

Bachelor’s degree in any field.