D365 - Senior Software Engineer - Agentic AI

Senior Software Engineer – Agentic AI & Automation (Dynamics 365)
Location: Hyderabad, India (100% onsite)

Job Overview
WaferWire Cloud Technologies (WCT) is hiring a Senior Software Engineer – Agentic AI & Automation to support large‑scale Microsoft Dynamics 365 CRM migration programs.
This role is highly hands‑on and focuses on building AI agents and automation frameworks using Microsoft Copilot Studio, Power Platform, Azure, Python, and PowerShell to reduce manual effort, improve reliability, and scale migration operations.
You will work closely with architects, program managers, and operations teams to design and operationalize agent‑driven automation for enterprise cloud migrations.

Key Responsibilities
Design and build AI agents using Microsoft Copilot Studio to orchestrate CRM migration workflows, health checks, and remediation steps
Automate customer and internal email responses using Copilot Studio, Outlook/shared mailboxes, and Power Automate
Develop and maintain Python and PowerShell automation executed on Azure VMs for long‑running or privileged migration tasks
Build agent‑driven automation for:
Pre‑migration checks
Failure analysis and retry logic
Telemetry and log analysis
Incident and alert creation
Integrate automation with Azure services such as Azure Functions, App Service, Storage, Azure Monitor, Log Analytics, and Kusto
Collaborate with cross‑functional teams to identify manual processes and convert them into scalable, reliable automation
Ensure solutions meet security, compliance, audit, and enterprise production standards

Required Qualifications
4+ years of hands‑on software engineering experience with ownership of production systems
Strong experience in Python and PowerShell for automation and orchestration
Hands‑on experience building automation systems, bots, agents, or workflow engines
Experience with Microsoft Copilot Studio, Power Automate, Power Virtual Agents, or AI Builder
Experience running workloads on Azure VMs, including logging, credential management, and failure recovery
Solid understanding of REST APIs, authentication (OAuth, Managed Identity), and system integration
Strong problem‑solving skills and ability to work in fast‑paced, ambiguous environments

Preferred / Nice to Have
Experience automating email workflows using Outlook APIs, shared mailboxes, or Power Automate
Familiarity with Dynamics 365, Dataverse, or enterprise SaaS platforms
Knowledge of agentic AI patterns (multi‑step agents, tool calling, human‑in‑the‑loop workflows)
Experience with Azure OpenAI, Azure Monitor, Log Analytics (Kusto)
Background in enterprise migrations, operations automation, or large‑scale batch processing
Strong documentation and runbook‑writing skills

Why Join WCT?
Work on Microsoft‑led Dynamics 365 migration programs
Hands‑on exposure to Agentic AI, Copilot Studio, and Power Platform
Opportunity to build real‑world, production‑grade AI automation
Collaborative environment with direct impact on customer success