Data Center Customer Operations Engineer Intern

Who are we? Equinix is the world’s digital infrastructure company®, shortening
the path to connectivity to enable the innovations that enrich our work, life
and planet. A place where bold ideas are welcomed, human connection is valued,
and everyone has the opportunity to shape their future. A career at Equinix
means being at the center of shaping what comes next and amplifying customer
value through innovation and impact. You’ll work across teams, influence key
decisions, and help shape the path forward. You’ll find belonging, purpose, and
a team that welcomes you—because when you feel valued, you’re empowered to do
your best work. Who are we? At Equinix, we operate the world’s most critical
digital infrastructure. Our Data Center Customer Operations Engineer (COE)
Internship offers hands-on, real-world experience for engineering students and
graduates who are interested in data center operations, customer-facing
engineering, and infrastructure support. As an intern, you will work alongside
experienced engineers in a live data center environment, supporting customer
operations and day-to-day service delivery. This is a learning-by-doing role
designed to help you build practical technical, operational, and customer
engagement skills that are directly applicable to a future career in data center
operations or engineering. This is a 6-month, full-time internship and may lead
to consideration for future opportunities at Equinix. About The Team Joining our
operations team means that you will be at the forefront of all we do,
maintaining critical facilities infrastructure as part of a close-knit team
delivering best-in-class service to our data center customers. We embrace
diversity in thought and contribution and are committed to providing an
equitable work environment. that is foundational to our core values as a company
and is vital to our success. Responsibilities Customer Operations & Service
Delivery Support day‑to‑day customer operations activities, including execution
of requests related to colocation services, cross‑connects, and smart hands
activities. Assist in coordinating customer requests with internal data center
operations and engineering teams. Execute assigned tasks by following defined
procedures, safety guidelines, and service standards. Update tickets,
documentation, and activity records related to customer requests and operational
work. Server Operations & Data Center Support Work alongside experienced
Customer Operations Engineers to support physical server and
connectivity-related activities within the data center. Assist with server
installation, decommissioning, cabling, labeling, and physical port connectivity
checks under supervision. Participate in data center walk‑throughs and
operational checks as part of standard service delivery. Perform basic, physical
hardware checks and issue identification, escalating according to established
procedures when required. Process, Documentation & Collaboration Support the
maintenance and accuracy of standard operating procedures (SOPs) and operational
documentation. Participate in team handovers and operational discussions to
understand real‑world workflows. Collaborate with Customer Operations, Data
Center Engineering, and Facilities teams to support smooth service execution.
Key Learning Opportunities Gain practical exposure to data center customer
operations and service execution Learn how customer requests are received,
coordinated, and delivered in a mission‑critical environment Understand
server-focused data center operations, including racking and stacking servers,
server installation and removal, structured cabling (copper and fiber),
labeling, and physical connectivity verification Build operational discipline
through hands-on work, shadowing, and collaboration with experienced engineers
Qualifications: Able to work onsite in Mumbai full-time Final‑year engineering
students or recent engineering graduates (Graduating Year: 2026/2027) Bachelor’s
degree in Engineering (Computer, Electrical, or Telecommunications) Available to
work full‑time for 6 months from July/August 2026 Strong written and verbal
communication skills with business proficiency in English Strong interest in
data center operations, server operations, or customer-facing engineering roles
Comfortable working in a fast‑paced, hands‑on operational environment Equinix is
committed to ensuring that our employment process is open to all individuals,
including those with a disability. If you are a qualified candidate and need
assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative
Action employer. All qualified applicants will receive consideration for
employment without regard to unlawful consideration of race, color, religion,
creed, national or ethnic origin, ancestry, place of birth, citizenship, sex,
pregnancy / childbirth or related medical conditions, sexual orientation, gender
identity or expression, marital or domestic partnership status, age, veteran or
military status, physical or mental disability, medical condition, genetic
information, political / organizational affiliation, status as a victim or
family member of a victim of crime or abuse, or any other status protected by
applicable law. We use artificial intelligence in our hiring process. Learn more
here. This posting is a new position within our organization. Equal Employment
Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an
Affirmative Action employer. All qualified applicants will receive consideration
for employment without regard to unlawful consideration of race, color,
religion, creed, national or ethnic origin, ancestry, place of birth,
citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual
orientation, gender identity or expression, marital or domestic partnership
status, age, veteran or military status, physical or mental disability, medical
condition, genetic information, political/ organizational affiliation, status as
a victim or family member of a victim of crime or abuse, or any other status
protected by applicable law. (US Applicants) Please click here to see the “Know
Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please
click here to see our EEO Policy Statement. Please click here to see our Pay
Transparency Policy Statement. Equinix participates in E-Verify. U.S.
Citizenship and Immigration Services (USCIS) is the government agency that
oversees lawful immigration to the United States. E-Verify is an Internet-based
system that compares information from an employee's Form I-9, Employment
Eligibility Verification, to data from U.S. Department of Homeland Security and
Social Security Administration records to confirm employment eligibility. To
learn more about the E-Verify program, please visit E-Verify.
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open to all individuals, including those with a disability. If you are a
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