Degrees Success Manager (NCR Region)

About Coursera

Coursera and Udemy are now one company, creating one of the world's most
comprehensive skills development platforms for the AI era. This strengthens our
ability to accelerate AI-powered innovation and shape how the world discovers
and builds skills at a pivotal moment of change. Read more about the combined
company by visiting our blog
[https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/].

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to
provide universal access to world-class learning. Coursera partners with leading
university and industry partners to offer a broad catalog of content and
credentials, including courses, Specializations, Professional Certificates, and
degrees. Coursera’s platform innovations — including AI-powered personalized
guide and features, like Role Play and Course Builder, and role-based solutions
like Skills Tracks — enable instructors, partners, and companies to deliver
scalable, personalized, and verified learning. Institutions worldwide rely on
Coursera to upskill and reskill their employees, students, and citizens in
high-demand fields such as GenAI, data science, technology, and business, while
learners globally turn to Coursera to master the skills they need to advance
their careers. Coursera is a Delaware public benefit corporation and a B Corp.
Coursera recently combined with Udemy to create one of the world’s most
comprehensive skills development platforms.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners
ready to shape the future of education. You’ll help build global programs and
tools that power online learning for millions turning bold ideas into real
impact. People who thrive here are customer-first builders who move fast,
simplify ruthlessly, and iterate relentlessly on the metrics that matter. 

We’re a globally distributed team that comes together intentionally for
collaboration, complex problem-solving, and key milestones — creating
opportunities for teams to do their best work together. Our virtual hiring and
onboarding experience makes it easy to join us and start making an impact from
anywhere. If you’re ready to make a global impact, help scale unique products
across Coursera + Udemy, and grow your career, apply below.

Job Overview:

The Degrees business at Coursera partners with leading universities around the
world to launch and scale online degree programs that deliver
career-transformative outcomes for learners. The team works cross-functionally
with marketing, enrollment, product, and operations to help partners meet their
recruitment and revenue goals.

As a Degree Success Manager, you will serve as the primary strategic and
operational lead for a portfolio of university partners. You will own the degree
component of the partnership, manage day-to-day relationships, oversee program
performance, and ensure marketing and recruitment strategies are aligned with
the program needs. Working closely with the Degrees marketing and enrollment
teams, you’ll develop and deliver partner/program specific strategy briefs based
on analysis of recruitment funnel.

This role blends relationship management, marketing and recruitment strategy,
and operational discipline. The right candidate will bring strong communication
skills, data fluency, and a bias for action to help our partners succeed in
every recruitment cycle.

Key Responsibilities:

* Serve as the day-to-day point of contact for university partners’ degree
programs, ensuring smooth coordination across marketing, enrollment, product,
and support.
* Partner with internal teams to develop program-specific marketing and
recruitment strategies and plans aligned to partner goals and Coursera best
practices.
* Monitor and analyze funnel metrics to identify trends, risks, and
optimization opportunities.
* Collaborate with Enrollment to ensure lead quality, timely follow-up, and
conversion improvements throughout the funnel.
* Manage updates to degree program pages, webinar planning, email nurtures, and
other promotional tactics in partnership with Degrees Growth Marketing team.
* Lead quarterly recruitment reviews and degree QBRs by compiling data,
insights, and recommendations to inform partner discussions.
* Track and manage partner requests, escalations, and deliverables, ensuring
issues are resolved quickly and communication remains proactive.
* Build trusted relationships with partner stakeholders through transparency,
responsiveness, and a commitment to shared success.

Basic Qualifications:

* 6+ years of experience in account management, recruitment marketing, or
partner success roles supporting recruitment or marketing initiatives.
* Demonstrated ability to manage client relationships and develop customized
marketing or enrollment plans to address funnel challenges.
* Analytical skills and experience using data to assess performance and guide
decisions.
* Excellent written and verbal communication skills; comfortable presenting to
external partners and cross-functional leaders.
* Strong organizational and project-management skills with the ability to
manage multiple programs simultaneously.

Preferred Qualifications:

* Experience in higher-education marketing, online enrollment management, or
edtech partnerships.
* Familiarity with marketing and enrollment funnels, CRM and
marketing-automation tools
* Proven ability to translate marketing data and insights into actionable
partner recommendations.
* Track record of improving campaign or funnel performance through testing and
optimization.
* Ability to navigate ambiguity, build alignment, and execute in a fast-paced,
matrixed environment.

#LI-AK1

For more information about how Coursera collects and uses your personal
information, please see our Global Applicant Privacy Notice
[https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.docx%20(1).pdf].

To protect against recruitment fraud, Coursera + Udemy recruiters only
communicate via official coursera.org/udemy.com email addresses and never
through personal accounts. We do not accept resumes via email or social media;
please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via
our Fraudulent Activity Submission Form. [https://forms.gle/Mb8UktwuaJAukb3H7]

Coursera is an Equal Opportunity Employer committed to building a welcoming and
inclusive workplace. We consider all qualified applicants without regard to
legally protected characteristics and provide reasonable accommodations upon
request at recruiting@coursera.org.