Devops II - Hybrid

About Us

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity

As a DevOps Engineer II at Hiver, you will play a pivotal role in scaling and securing our infrastructure to support a rapidly growing global user base. With over 5 million emails processed daily and thousands of active users relying on our platform, operational excellence is at the core of what we do

What You will be working on?

Creating and Managing kubernetes clusters on EKS
Deploying applications to kubernetes through ArgoCD
Manage multiple datastores - Elasticsearch, RDS, DocumentDB etc
Experienced in provisioning infrastructure with IaC tools (Terraform preferably).
Manage queueing systems - RabbitMQ, Kafka
Architecting solutions as per engineering teams needs
Solve scalability issues with current infrastructure
Provide support to engineering teams
Implementing gitops across the organization

What we are looking for?

4+ years of experience in SRE/DevOps role
Strong working knowledge of Linux and operating system fundamentals
Experience with containerization (Docker, Kubernetes)
Experience working with Cloud platforms (AWS)
Scripting knowledge (Python / Bash)
Experience with monitoring tools like DataDog / CloudWatch / Grafana is a must
Experience working with a CI/CD setup is a must (Github Actions)
Experience with integrating AI into DevOps workflows will be an advantage.
Experience with ELK stack will be an advantage