Director of Product Management

Job Title: Senior Director of AI Solutions & Delivery
Location: Bangalore/Mumbai
Experience Required: 10 - 15 years

Job Description:

Role Summary:
As Senior Director of AI Solutions & Delivery, you will lead the team responsible for turning the platform into successful, repeatable enterprise deployments. This is a senior ownership role at the intersection of product implementation, solutioning, and delivery execution. You will own customer delivery outcomes end-to-end—while building a scalable delivery model that protects product integrity and feeds real world learnings back into the platform. This is not a traditional customer success or services role. Success is measured by time-bound project outcomes, not relationship management. Enterprise trust in voice AI is built at delivery. This role ensures what we sell is what customers experience—reliably, repeatedly, and at scale.

Key Responsibilities:
End-to-end delivery of enterprise voice AI implementations (scope, timelines, quality, outcomes)
Leadership of a multidisciplinary delivery org: - AI / Delivery Solution Leads (Forward Deployment Experts) - Solution Architects - Integration Engineers - Project / Program Managers
Solution design and implementation decisions across orchestration, workflows, telephony, integrations, and AI behaviour
Delivery playbooks, standards, and reusable patterns
Escalations, trade-offs, and delivery governance for complex customers
Tight feedback loops from delivery into Product and Engineering

Candidate Requirements:
10-15 years of experience across product implementation, delivery, platform, consulting, or enterprise-facing roles
Strong problem solvers who are comfortable operating in ambiguity and owning outcomes
Some technical and product fluency (AI systems, integrations, platform trade-offs)
Proven experience being the final owner of complex, customer-facing initiatives
Instinct to build repeatable systems, not one-off solutions
Ability to unlearn and adapt—comfortable in fast-moving, GenAI-native environments

📩 Interested candidates, please share your profile at: drishti.sah@careernet.in
OR apply directly.