Executive - Back Office

Executive - Back Office (Operations)

About Rupeek:

Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading asset-backed digital lending fintech platform. Committed to making credit accessible to Indians in a fair and convenient manner, Rupeek pioneers innovative financial products focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the company's strategic partnerships with top banks and financial institutions underscore its commitment to building gold-backed assets through low-risk, low-touch, and friction-free processes.
Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised $25 in equity capital from Manipal Group and Elevation Capital to fund its next phase of growth. Join us in redefining the future of finance through innovation, technology, and a commitment to financial inclusivity.

Role Overview
As an Executive – Back Office you will manage daily operational processes, including transaction reconciliations, month-end closures, and reporting. The role requires a strong focus on accuracy, timeliness, and adherence to process guidelines.

Job Title: Executive - Back Office
Education:Bachelor’s degree in Commerce (B.Com) or a related field
Location: Bangalore

Key Responsibilities
Manage day-to-day operational activities such as loan processing, repayment adjustments, and loan closures within the loan management system.
Ensure accurate and error-free data entry across internal systems and databases.
Perform reconciliation of disbursements and collections to maintain financial accuracy.
Handle customer tickets on Salesforce, including requests related to gold release, payment adjustments, and loan closures, ensuring resolution within defined TATs.
Address customer queries and escalations via email, particularly those related to payments, in a timely and effective manner.
Collaborate with cross-functional teams to ensure seamless operations and issue resolution.
Coordinate with support and operations teams via phone to resolve queries, process transactions, and manage operational challenges efficiently.

Key Skills
Strong attention to detail and high level of accuracy
Good typing speed with minimal errors
Proficiency in MS Excel (Pivot Tables, VLOOKUP, HLOOKUP)
Effective communication and problem-solving skills
Ability to manage multiple tasks and meet deadlines

Qualifications & Experience
Bachelor’s/Master’s degree in Commerce or related field
Freshers can apply (internship experience is a plus)

Join our pioneering team at Rupeek Fintech and play a pivotal role in shaping the future landscape of Technology in the Fintech sector!