Executive - Branch Operations - Express Logistics

FILING INFORMATION 

Position 

Executive - Branch Operation  

Department 

Express Business, Operations 

Location 

Multiple Locations 

Band 

2 

Reports to 

Manager – Branch Operations 

ROLES & RESPONSIBILITIES 

Key responsibilities 

* Performs physical loading, unloading of trucks & containers, sorting of
documents and ensuring its timely completion. 

* Sorts & loads documents & boxes in a logical flow to support optimal
productivity on the delivery route. 

* Plans the route, re-prioritizes stops, to effectively complete pick-ups
within Customer time-window and to meet defined productivity targets. 

* Highlights any difference to the agreed stop count and pro-actively seeks to
balance routes with the pickup coordinator. 

* Performs defined pre & post trip vehicle checks and also prepares the vehicle
inspection report. 

* Adhere to state, and local warehousing, material handling, and shipping
requirements by studying existing and new legislation. 

* Ensures the accuracy & timely completion of necessary documents (delivery
records, pick-up manifests, time-cards etc) & audits customer documents (AWB,
customs paperwork, commercial invoice etc) as well. 

* Uses defined tools to perform accurate & timely scanning, recording &
transferring of data for diverse types of performance tracking/compliance
activities. 

* Ensures the ongoing security of the vehicle & packages by taking all
precautions & following defined safety & security procedures. 

* Effectively dealing with all the customer queries, requests and resolving the
same if job remits else escalate the same to appropriate department. 

* Pro-actively seeks opportunity to generate additional revenue & improve
customer satisfaction by identifying & highlighting sales & automation
opportunities that support the customers business. 

* Regularly check inventory levels by conducting physical counts reconciling
with data storage system and ensure stock accuracy 

* Optimises results by effectively managing own time throughout the day that
includes prioritizing the sequence of tasks & taking on additional
responsibilities when possible. 

* Contributes to team effort by accomplishing related results as needed. 

* Ensure all KPIs are 100% achieved 

* Adhere to operational requirements for the required results. 

QUALIFICATIONS & COMPETENCIES 

* Any Graduate / Post-Graduate 

* Experience in managing warehouse with at least 5-8 years’ experience. 

* Supervision, Developing Budgets, Safety Management, Developing Standards,
Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills,
Analysing Information, Equipment Maintenance, Judgment 

* Should be a team player and proactive