Fault Management L1 Engineer 3

Job Description

The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.

How You Will Contribute And What You Will Learn

Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
Review and validate network designs, configurations, and change plans before implementation.
Provide technical guidance during critical network activities and major incidents.
Ensure adherence to standard operating procedures and best practices during execution.
Support post-change validation and stability checks.
Collaborate with cross-functional teams to ensure smooth implementation of network activities.
Document technical findings, lessons learned, and improvement actions.

Key Skills And Experience

You have:

Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
Hands-on experience & knowledge of Nokia Service Architecture.
Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
Experience in designing and delivering solutions such as BNG.
Knowledgeable on Network Management Systems, networking concepts and related technologies
Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.

It would be nice if you also had:

Experience with following hardware:
Routing & Switching: Cisco, HP, Arista FortiGate
WIFI: Aruba, Cisco
Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud