Front Office Associate

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room
reservations, requests, changes, and cancellations. Secure payment; verify and
adjust billing. Activate and file room keys. Process all guest requests and
relay messages. Print contingency lists to have a record of all guests in case
of emergency. Identify and explain room features to guests; supply guests with
directions and information regarding property amenities, services, and hours of
operation, and local areas of interest. Follow up on any outstanding requests or
problems from the previous day and are resolved. Run and review daily
reports/logs. Complete designated cashier and closing reports in the computer
system. Accept and record wake-up call requests and deliver to appropriate
department. Count bank at beginning and end of shift; secure bank. Process all
payment types, adjustment vouchers, paid-outs, correction vouchers, and
miscellaneous charges; provide change. Notify Loss Prevention/Security of any
guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to
reach common goals. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates.  We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law. 

At Courtyard, we’re passionate about better serving the needs of travelers
everywhere. It’s what inspired us to create the first hotel designed
specifically for business travelers, and it’s why the Courtyard experience today
empowers our guests, no matter the purpose of their trip. We’re looking for
achievers who are passionate about providing a guest experience that goes above
and beyond, enjoy being part of a small yet ambitious team, and love learning
how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global  team, and become the best version of you.