Front Office Team Leader

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit
card). Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as room charges,
cash, checks, debit, or credit. Anticipate sold-out situations and obtain
satisfactory alternative accommodations when the property cannot accommodate
guests with reservations. Process all check-outs including resolving any late
and disputed charges. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Coordinate with Housekeeping to track
readiness of rooms for check-in. Run daily reports (number of arrivals,
departures), identify any special requests, and check reports for accuracy. Cash
guests' personal checks and traveler's checks. Review shift logs/daily memo
books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications.

Assist management in training, motivating, and coaching employees; serve as a
role model. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information. Anticipate and address
guests’ service needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Ensure adherence to quality expectations and
standards. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers
everywhere. It’s what inspired us to create the first hotel designed
specifically for business travelers, and it’s why the Courtyard experience today
empowers our guests, no matter the purpose of their trip. We’re looking for
achievers who are passionate about providing a guest experience that goes above
and beyond, enjoy being part of a small yet ambitious team, and love learning
how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global  team, and become the best version of you.