Functional Consultant

About Us

HighRadius provides a single Agentic AI platform for the Office of the CFO. It
integrates 180+ agents that orchestrate end-to-end processes across
Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts
Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI
improvements by mapping them to specific agents on the platform. With a 3-6
month go-live period, HighRadius drives value creation at 1300+ enterprises such
as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more.
HighRadius has been consistently recognized as a market leader by Gartner, IDC,
and Forrester.

Job Summary 

Functional Support Consultant will be responsible for providing support to our
high-end, robust and  scalable SaaS products. He/She plays a significant role as
an extension of our internal teams, the ultimate  HighRadian ambassador who
delivers continuous support from the advent of the conflict to the time it  gets
resolved. S/he should be keen to learn about our complex software products and
have a people-first  mentality. If you are ready to leverage your grit,
creativity and bit of wit and humor to experience an  awesome company culture -
then you should be a HighRadian! 

Responsibilities 

* Responsible for providing product support to users of the HighRadius
applications. 
* Own customer reported issues and drive them to resolution meeting the SLAs. 
* Provide a delightful customer experience by partnering with internal and
external stakeholders. 
* Supports and contributes to the growth of best practices for delivery of
HighRadius Support services.
* Understand HighRadius application troubleshooting practices to ensure
successful resolution of the  issues. 
* Have the will to learn and understand our products and their features to
support and educate clients. 
* Follow the Quality and Process compliance to do the right thing for customers
and the organization. 
* Dynamically prioritize tickets and multi-task when needed
* To empathize with client situations and provide quick resolutions or
workarounds. 
* Have a collaborative approach to clearly communicate issues and resolutions
with the internal teams  and customers. 

Requirements 

* 3 to 4 years of experience in Application Support preferably a SaaS
application
* Familiarity with tools & practices of the trade such as case management,
knowledge base, defect &  escalation management. 
* Team player who can work in rotational shifts
* Excellent communication skills
* Can work in a fast paced, ever changing, start-up environment.
* Proficiency in running SQL queries is a plus.