Global Commercial Data Analyst

R75905 Global Commercial Data Analyst Location: Hyderabad, India This is an
office‑first role. Working together in person supports close, real‑time
collaboration and team alignment, enabling us to deliver our best work. You will
work primarily in the office, with the flexibility to work remotely for 20% of
your time (one day per week). Intro Summary of the Role The Lonza Bioscience
Global Commercial Data Analyst is part of the Commercial Enablement team
responsible for maintaining, validating, and ensuring the integrity and accuracy
of commercial data used across multiple platforms. The individual will serve as
a key resource and point person for sales data stewardship and governance around
Bioscience accounts and contacts, Sales coverage and territories, lead
assignments and the overall health of data. What You Will Get An agile career
and dynamic working culture. An inclusive and ethical workplace. Compensation
programs that recognize high performance. A variety of benefits dependent on
role and location. The full list of our global benefits can be found here:
https://www.lonza.com/careers/benefits What You Will Do Sales Coverage &
Territory Data Management (Bioscience Sales Matrix and Mapping Tables) Owns and
maintains the data that defines which sales teams are responsible for which
customers, products, and regions Coordinates annual updates to reflect changes
such as territory realignments, new roles, or shifts in customer coverage models
Assesses and communicates how proposed changes will impact historical
performance, targets, and future reporting Responds to and resolves issues
related to incorrect customer or sales assignments that may affect orders,
reporting, or compensation Partners with cross-functional teams to troubleshoot,
identify root causes, and prevents repeat data issues Annual Sales Matrix Setup
(SAP Table) Consisting of a group of hierarchical tables, the sales matrix
defines who is assigned to what accounts, products, and territories. The matrix
is used to inform other commercial data systems used for: Quota allocations
(historical account revenue +annual growth targets), Revenue tracking for sales
commissions, Order processing, Rep visibility in CRM (customer accounts
ownership and reporting), & Lead assignment rules. Provides year-end master
change document and review changes with sales leadership (updates to account
classifications, rep assignments, adjusting for accounts moving between remote
and field teams or changing to transactional, or changes to current
territories/geographic assignments) Reviews the impact of changes with sales
leadership on how restated revenue history will influence targets Requests
upload via Master Data (account classification, customer and market
segmentation), validates all changes Executes updates to the sales matrix using
the change document, validates all changes to ensure systems alignment (rules
are validated in CRM and SAP) Upon completion of validations, informs Sr.
Business Analyst to begin running restated history for rep targets/quota setting
process Ongoing Sales Matrix Maintenance (Updates, Troubleshooting and
Reporting) Updates for all new hires, employee changes, and territory changes
Manages and resolves matrix support requests promptly and effectively handling
exceptions, troubleshooting order blocks, and updating entries to ensure
accurate sales assignments. Troubleshoots to identify root cause for any blocked
orders, coordinating with multiple departments depending the issue to resolve.
New Customer Account Data Quality and Governance Oversee the creation and
validation of new customer records to ensure consistency across systems Perform
regular data audits to identify incomplete, outdated, or inaccurate information
Maintain a structured intake and tracking process for data correction requests
Proactively flag patterns or risks related to customer data quality and
recommend improvements Partner with technical and data governance teams to
resolve systemic issues. New Accounts Report – Weekly Generates weekly reports
on newly created accounts in SAP and updates the new account file, noting any
accounts from the prior week that remain outstanding. Shares updates and account
statuses with the distribution list, including sales leaders and sales managers.
Works with relevant departments as needed based on the identified changes, such
as Master Data, Sales Support, and Matrix management. Data Cleansing – Daily
Executes daily data quality audits, validation, and data cleansing projects to
ensure accurate and reliable data sets. Owns and updates the Commercial
Enablement Data Cleansing Hub used for data change requests, tracking and
governance. Monitors and maintains data accuracy, quality, and consistency
across key platforms, including Salesforce (SFDC), SAP ERP, and associated
commercial tools, closely reviewing Market Segment, Customer ABCDT
Classification, Top of Tree assignments, Customer Segmentation. Proactively
identifies issues and partners with IT and Master Data teams to troubleshoot and
resolve data/system-related issues promptly. Lead Assignment Rules – Design and
Management Maintain and improve the business rules that determine how incoming
sales leads are assigned Document standardized processes for lead routing to
ensure transparency and consistency Collaborate with Sales, Marketing, and
Service teams to ensure leads reach the correct owners quickly Identify
opportunities to reduce manual work through automation and clearer business
rules What We Are Looking For Data Accuracy and Integrity Consistently maintain
high-quality, accurate, and reliable data across commercial systems and
platforms. Experience with Salesforce (SFDC) Intermediate hands-on Salesforce
CRM expertise to effectively manage commercial data and workflows. Proficiency
with ERP Systems (SAP) Familiarity and practical experience in SAP ERP to
seamlessly support business operations and integration with Salesforce and other
tools. Cross-Functional Collaboration Demonstrated capability to collaborate
effectively with various internal teams (Sales, Marketing, Customer Service,
Master Data, IT, Finance) to optimize data management processes. Data Governance
Implementation Ability to establish, implement, and consistently enforce data
governance policies, ensuring compliance, accuracy, and best practices.
Analytical and Problem-Solving Skills Strong analytical abilities, capable of
evaluating complex data, identifying trends, diagnosing issues, and recommending
effective solutions. Process Improvement and Documentation Skilled in
identifying operational improvement opportunities, designing efficient
workflows, and clearly documenting standardized procedures. Effective
Communication Skills Excellent communication, including translating data
insights and technical information into clear, concise recommendations for
diverse stakeholders. Commercial Operations and Reporting Capacity to produce
accurate, timely, and insightful reports, dashboards, and analyses that inform
commercial strategy and decision-making. Proactive and Organized Work Approach
Ability to prioritize multiple tasks, operate independently, manage workload
effectively, and proactively address operational and data quality issues within
a fast-paced environment. Technical Proficiency: Proficiency with tools such as
SAP, BW, Excel, PowerBI, SFDC or related platforms. About Lonza Lonza Bioscience
provides life science researchers with the tools they need to develop and test
therapeutics, from basic research to product release. We offer a range of
solutions for customers working at different stages of the therapeutic journey
across multiple modalities, from cell & gene therapies to recombinant proteins,
vaccines, and injectable drugs. Our expertise in primary human cell biology
tools enable customers to develop more predictive models and accelerate the path
to IND. We are also a trusted, committed partner for critical raw materials and
technologies that enable better processes and quality decisions for
bioprocessing customers. Together, we are powering the performance of One Lonza!