GV Support Europe 168791

GlobalView Application Support consultant role is within GV India, which is a
part of ADP India Service Delivery Organization. The consultants own the SAP
configuration and provide consulting services for multiple MNC Clients of
GlobalView in UK, IE and ZA and rest of EMEA. Perform SAP configuration and
resolve client issues based on the ticketing system/CRM and priority of the
request. Provide technical support for post-live issue resolution within Service
Level Agreement timeframes and support investigation, solution identification,
recommendation, configuration, unit testing and solution documentation. Prepare
functional/technical specifications and manage change requests. Ensure that
customer needs are addressed; work with GlobalView Product Manager on items that
are not currently part of clients current offering. Assess Support Pack
configuration, as requirements directed. Subsequent configuration and testing
activities arising out of support pack application. Identify, co-ordinate and
test SAP Note application as an advanced correction, as required. Work with
Managed Service associates & leads to provide First Time Right solutions.
Provide relevant knowledge sharing opportunities for associates within Technical
Services and Operations Ensure up to date knowledge of the ADP GlobalView SAP
application and associated services. Adhere to ADP GlobalView configuration
standards and conventions. After hours support as agreed with Client / Team
Leader / Manager and undertake other projects as directed. ##LI-DNI
Qualifications
3-5 years of working experience in SAP HCM configuration in modules like
Personnel Administration, Payroll and Time. Payrollcreation of wage types,
characteristics, payroll calculation rules, schema. Time Management (Negative
Time) Quota configuration via standard tables and generation through PT60, and
Positive Time with Overtime generation and Clock in and clock-out processing.
Should have worked on at least one end to end Implementation or support project.
Working experience of PCR and Schema (both time and payroll) is good to have.