Head of Information Technology and Digitization

Job Description – Head of Information Technology & Digitization (IT Head)
Location: Mumbai
Role Overview
QualityKiosk is seeking a forward-looking Head of Digital Technology & Transformation to lead enterprise IT, cloud modernization, AI adoption, automation, and digital transformation initiatives.
The role will focus on building scalable, resilient, and digitally enabled technology operations that enhance efficiency, innovation, and business agility.
Key Responsibilities
Define and drive the organization’s digital technology roadmap
Lead enterprise IT operations across cloud, infrastructure, networks, workplace technology, and enterprise platforms
Drive digitization, automation, self-service, and operational modernization initiatives
Evaluate and implement AI / Generative AI solutions to improve productivity and efficiency
Ensure resilient IT operations through governance, backup/DR, and operational risk practices
Build dashboards, monitoring platforms, and workflow automation capabilities
Collaborate with business stakeholders to enable technology-led transformation
Lead and mentor cross-functional technology teams
Required Skills & Experience
Strong experience in enterprise IT, cloud, and digital transformation initiatives
Exposure to AI tools, automation platforms, and modern workplace technologies
Knowledge of IT governance, operational resilience, backup/DR, and enterprise platforms
Strong leadership, stakeholder management, and execution capabilities
Desired Qualities
Self-driven with strong ownership and accountability
Ability to independently drive initiatives from strategy to execution
Strong problem-solving, communication, and decision-making skills
Agile and adaptable in fast-paced environments
Experience & Qualification
10–12 years of experience in enterprise IT / digital transformation roles
Exposure to AWS/Azure/VMware, ITIL/ISMS, and automation platforms preferred
AI / Generative AI certifications will be an added advantage
Experience in BFSI / enterprise environments preferred
Bachelor’s degree in engineering / IT / Computer Science or related field