Head of Operations

As the Head of Operations, you will act as a strategic partner to the Business Head, overseeing all core back‑office and operational support functions. You will ensure that commercial activities are supported by a robust, efficient, and premium‑quality operational backbone, driving excellence across supply chain, customer service, IT, HR, and logistics.
What You'll Do and How You'll Succeed
Strategic Leadership & Execution
Partner with the Business Head to oversee back‑office operations including after‑sales service, call centre, supply chain, warehousing, logistics, new store openings, IT, and HR.
Develop and execute annual operational plans and budgets to support commercial objectives and growth targets.
Operational Excellence & Customer Experience
Drive efficiency and excellence across operational support functions.
Ensure a seamless, premium customer experience through effective management of after‑sales service and call centre operations.
Optimise supply chain and warehousing, including inventory management and last‑mile logistics.
Implement and manage the capsule recycling programme to meet sustainability goals.
Lead operational execution of new store openings, ensuring timelines, budgets, and brand standards are met.
Cross‑Functional Back‑Office Management
Manage operational budgets, control costs, and oversee cash flow related to supply chain and logistics.
Streamline HR processes for talent acquisition, onboarding, and performance management.
Ensure robust IT systems and infrastructure to support operations, e‑commerce logistics, and growth.
Team Management & Development
Build and lead a high‑performing team across operational functions.
Collaborate with teams to develop and refine Standard Operating Procedures (SOPs) for consistency and quality.
Governance & Stakeholder Management
Set operational standards and update SOPs for stock handling, e‑commerce logistics, forecasting, legal and regulatory processes, and audit compliance.
Maintain strong working relationships with stakeholders, including brand principals and corporate teams, to ensure strategic alignment.
We'd Love to Hear From You If...
Experience
You have at least 15 years of senior management experience managing multi‑disciplinary back‑office operations for premium consumer goods or retail brands in India.
Technical Expertise
You hold a bachelor's degree or higher from a leading university or business school; an MBA is preferred.
You have a proven track record in supply chain management, customer service operations, and logistics.
You are skilled in inventory management and operational budget control.
Ways of Working
You are an experienced leader who develops diverse teams across operational departments.
You act as a true COO/Operations partner to commercial leadership.
You demonstrate strong governance, stakeholder management, and alignment with strategic objectives.
Assignment Details
Location: Gurugram, India