Head of Technology Solution Delivery

The Head of Technology Solution Delivery (Operations) will be responsible for end-to-end delivery, operational excellence, and governance of all technology solutions across the organization. This role ensures scalable, reliable, and cost-effective delivery of digital, cloud, and enterprise solutions while driving continuous improvement and customer satisfaction. You will act as a bridge between business, engineering, and operations teams, ensuring seamless execution from solution design to production support.

Delivery Leadership

The core responsibilities for the job include the following:

Own end-to-end delivery of technology solutions across multiple accounts/projects.
Drive delivery excellence across web, mobile, cloud, data, and enterprise platforms.
Ensure projects are delivered on time, within scope, and within budget.
Manage large-scale programs and multi-vendor ecosystems.

Operations And Governance

Establish and manage delivery governance frameworks (KPIs, SLAs, OLAs).
Drive operational efficiency, incident management, and service reliability.
Lead production support, SRE practices, and release management.
Implement ITIL-based service management processes.

Stakeholder Management

Engage with CXOs, business heads, and clients for strategic alignment.
Act as the primary escalation point for delivery and operational issues.
Ensure high customer satisfaction (CSAT/NPS) across accounts.

Financial Ownership

Own P& L for delivery portfolios.
Optimize costs, improve margins, and drive utilization efficiency.
Forecast budgets, revenue, and resource planning.

Team Leadership And Capability Building

Lead and scale high-performing delivery, engineering, and operations teams.
Build leadership bench strength and succession planning.
Drive hiring, mentoring, and performance management.
Foster a culture of accountability, innovation, and continuous learning.

Process And Quality Excellence

Define and implement best practices for delivery frameworks (Agile, DevOps, CI/CD).
Drive automation, monitoring, and observability across systems.
Ensure compliance with security, audit, and regulatory requirements.

Technology And Innovation

Drive adoption of modern technologies (cloud, AI/ML, microservices, and data platforms).
Partner with architecture teams to ensure scalable and future-ready solutions.
Introduce tools and frameworks to improve productivity and delivery speed.

KPIs / Success Metrics

On-time delivery rate.
Customer satisfaction (CSAT/NPS).
Delivery margins and cost optimization.
SLA adherence and incident reduction.
Team utilization and retention.

Technical And Functional

The core requirements for the job include the following:

Strong understanding of cloud platforms (AWS/Azure/GCP).
Experience in microservices architecture, APIs, and distributed systems.
Expertise in DevOps, CI/CD pipelines, and automation.
Knowledge of ITIL, SRE, and production support models.

Leadership

Proven experience managing large teams (100+ members).
Strong decision-making and problem-solving skills.
Ability to manage ambiguity and complex delivery environments.

Business And Financial

Strong P& L management experience.
Commercial acumen and contract management
Experience in handling enterprise clients.

Preferred Background

Experience in IT services/consulting/product engineering companies.
Prior experience in managing multi-geo delivery models.
Exposure to industries like retail, BFSI, or SaaS is a plus.

This job was posted by Tuzar Baria from Netscribes.