Helpdesk Technician II

Manage Active Directory (On-Premises) including user account management, password resets, group management, and Organizational Unit (OU) administration.
Administer and support Microsoft Exchange / Exchange Online environments including mailbox management, shared mailboxes, distribution groups, and mail flow troubleshooting.
Manage Microsoft Entra ID (Azure AD) including user lifecycle management, access management, and license administration.
Provide hands-on support for Microsoft Intune including endpoint security monitoring, threat remediation, and policy management.
Troubleshoot and support laptops, desktops, printers, docking stations, and other IT hardware peripherals.
Perform onboarding and offboarding activities including account provisioning, device allocation, and access management.
Create and maintain automation scripts using PowerShell and Power Automate to improve operational efficiency.
Maintain IT asset inventory and lifecycle management including procurement, tracking, refresh, and disposal processes.
Handle incidents and service requests through ticketing tools while adhering to SLA targets.
Provide end-user support for hardware, software, email, VPN, MFA, and Microsoft 365-related issues.
Support endpoint management and patching activities.
Collaborate with cross-functional IT teams and vendors for issue resolution and service improvements.
Document technical procedures, troubleshooting steps, and knowledge base articles.
Participate in continuous improvement initiatives and automation projects.

Required Experience

Minimum 3 years of relevant hands-on experience required.
5 days working from office is mandatory.
Ability to work in a fast-paced enterprise environment.

Preferred Experience

Minimum 3 years of relevant hands-on experience required.

Core Competencies

The successful candidate will demonstrate strength in the following competencies as well as which can be found here:

Drive & Follow Through - Takes initiative and turns ideas into action.
Adaptability in Uncertainty - Adjusts quickly and performs through change.
Customer-Centered Mindset - Puts customer needs at the center of decisions.
Judgment & Problem Solving - Makes sound decisions and solves problems effectively.
Role-Specific Expertise - Applies strong functional expertise to deliver results.
Results Accountability - Owns outcomes and delivers on commitments.
Work Prioritization & Execution - Focuses on priorities and delivers on time.