Hyderabad - Walk-in Drive Registration

NOTE: Please register, fill out the entire form and upload your resume to be
eligible for the walk-in drive.
 
Candidates who do not register will not be eligible to apply.
 
 
ADP is hiring a Client Support Specialist.
 
• Are you ready to join a company offering career advancement opportunities
throughout your career journey?
• Do you want to join a company with award-winning training and world-class
service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration
and belonging?
 
If so, this may be an opportunity for you. Read on and decide for yourself.
 
In this role, you will serve as ADP's front-line for solving clients' challenges
including issue resolution, answering questions, helping clients, training their
users on ADP technology, and more. You may provide support using any combination
of phone, email, or chat-based communication, depending on your specific team or
role.
 
The nature of what you do every day will not change your #1 goal is to help
clients when they reach out. However, every day will be different since
questions will vary, and so will each client's solutions. There will be no
shortage of questions, which will keep things interesting, and our top-ranked
training will help to position you for success!
 
Adaptability, empathy, self-motivation, and organization skills are must-haves
in this job. You will need to balance your workload, handle back-to-back
inquiries, focus on what's important, and stay up-to-date on ADP and external
policy changes. In return, you can expect job satisfaction through being that
one person who saves the day for our clients. All while advancing your career at
a stable, highly respected Fortune 250 company that prides itself on its
welcoming, inclusive workplace where you are valued and supported. Things can
move fast here, so the pace shouldn't scare you. We still find time for a
healthy dose of fun.
Qualifications
What you can expect on a typical day:
 
Be a Trusted Advisor and Problem Solver. You will work independently or as a
team as a consultant servicing ADP's products/technology. You will use your wide
breadth of expertise to help ADP's clients solve problems for time-sensitive
issues by taking a broad perspective to identify solutions, resolve issues, and
provide solutions. You will take the initiative to seek answers, solutions, and
positive outcomes.
 
Build Relationships. You will build relationships with clients using the phone,
email, and/or chat, where you will strive to exceed client expectations in every
interaction. You hold yourself to the highest ethical standards and live ADP's
core value of "Integrity is Everything."
 
Educate and Provide Recommendations. You will leverage your ADP product and
services knowledge to solve issues and questions that help clients understand
our products' value. You will take client input and turn it into recommendations
for your leaders on best practices and solutions training.
 
Organize to Thrive. You thrive in a structured environment that requires setting
priorities, organizing your day, multi-task, changing direction, and providing
prompt follow-up.
 
TO SUCCEED IN THIS ROLE:
 
• 2 - 6 years of experience working in client service/customer service
environment or systems integration environment
• Excellent verbal and written communication, analytical and interfacing skills
• Willingness to work in US shiftsAny Graduate / Postgraduate with experience in
international voice