Infrastructure Services Lead Incident and Event Management

Job Description Summary About Sandoz Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us — the future is ours to shape! Job Purpose Associate Director of Sandoz Core Infrastructure Services / Engineering organization is responsible for execution, continuous improvement, service delivery and operations of a specific function/platform OR developing and maintaining a technology roadmap that supports the respective Service Strategy of a specific function/platform. Job Description Key Responsibilities Your responsibilities include, but are not limited to: Oversee the operational health, deployment, and lifecycle of the technology and/or platform solutions OR design and deploy technology solutions and/or act as L4 support during major and critical incidents. Drive automation of service deployments and management to enable modern delivery flows including DevOps and SRE, focused on efficiency, flexibility, speed, and lowest aggregate cost. Recruit, coach, and mature a consistently high‑performing team delivering on business and technology objectives. Drive organizational change and culture evolution by promoting Sandoz values and behaviors. Focused management of service operations and/or technology governance and external–internal interfaces in accordance with service operations and management processes. Manage a team of Individual Contributors (span of control 3–5) for Core Infrastructure Services, ensuring timely and effective delivery of services OR be responsible for a technology stack/platform with limited to no direct people leadership. Contribute to technical architectural activities for the responsible technology domain. Accountable for supplier management ensuring delivery quality and adherence to contractual obligations, including performance tracking and reporting. Track actual service utilization and supplier performance against business expectations and service levels. Support retain–recruit–hire–manage–coach activities for a globally distributed team of specialized technology professionals. Responsible for providing input into service/platform strategy development. Key Performance Indicators Stable, compliant, secure, and cost‑effective operations measured by Availability, Performance, and Capacity metrics with continuous YoY cost reductions. Responsiveness and recovery speed during critical incidents/issues in business. Automation‑led programmable infrastructure and platform services. What You’ll Bring to the Role Minimum Requirements Work Experience Operations Management and Execution. Project Management. Strong negotiation and analytical skills. Skills Communication Skills. IT Infrastructure. IT Operations. IT Service Management. Problem‑solving Skills. System Integration. Vendor Management. You’ll Receive A competitive total rewards package with benefits that include flexible working arrangements, development opportunities, and a collaborative environment designed to support both personal and professional growth. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. With investments in new development capabilities, production sites, acquisitions, and partnerships, we are shaping the future of Sandoz and expanding sustainable access to high‑quality medicines. Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues. We offer an agile and supportive environment, flexible‑hybrid career paths, and a commitment to diversity and growth. Join us! Skills Desired Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management Our Purpose here at Sandoz is pioneering access for patients. As the global leader in 'off-patent' high quality medicines, we are able to make medicine more affordable and accessible. Our broad global portfolio comprises of approximately 1,300 quality biosimilar and generic medicines, enabling us to provide more than 900 million patient treatments across 100+ countries per year, and while we are proud of this achievement, we have an ambition to do more! Powered by our talented and ambitious colleagues, who, in return for dedication and skills, experience a flexible, collaborative & inclusive culture where diversity of thought is welcomed and where personal growth is nurtured!